Personal Banker

PNC Bank•Louisville, KY

6d•Onsite

About The Position

As a Personal Banker within PNC's Retail Branch organization, you will be based at the Hikes Point Branch in Louisville, Kentucky. The position acquires and deepens the branch customer base through proactive sales and service, manages the customer experience, and identifies ways to improve customers' financial wellbeing. You will work with ecosystem partners and community Centers of Influence to acquire, expand, and retain relationships, position PNC solutions, and grow customer loyalty and share of wallet. The role drives sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. Personal Bankers deliver a full PNC conversation with each client, educate customers about ways to manage financial transactions using technology and other resources, and apply product and procedural knowledge to resolve problems. The role also supports efficient and accurate branch operations and manages risk by adhering to policies and procedures and using sound judgment. PNC describes this as an in-office position and will not provide employment visa sponsorship or participate in STEM OPT for it. Candidates need appropriate knowledge, skills, and abilities. Roles at this level typically require an associate degree or equivalent and related experience or product knowledge; typically, 3 or more years of experience are required. A comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree. No certification is required. Candidates considered for the position are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Requirements

Typically requires 3 or more years of experience.
Roles at this level typically require an associate degree or equivalent, as well as related experience or product knowledge. A comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Demonstrate customer focus by aligning business decisions and customized solutions with customer needs and satisfaction.
Assess and effectively manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.
Candidates considered for the position are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Knowledge of banking products
Digital awareness
Effective communications
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial wellbeing and manage their customer experience.
Collaborate with ecosystem partners to grow customers' share of wallet and position PNC solutions to drive revenue and loyalty.
Conduct proactive sales conversations through outbound calling, service-to-sales, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
Create customer loyalty and grow share of wallet through a differentiated customer experience.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment within established limits, and applying heightened scrutiny to avoid losses.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 and 25 vacation days each year, depending on career level and years of service