Personal Banker

PNC•Sanford, FL

20d•Onsite

About The Position

As a Personal Banker in PNC's Retail Banking organization, based at the Sanford-Rinehart Rd Branch in Sanford, Florida, you acquire and deepen the branch customer base through proactive sales and service. You identify opportunities to improve customers’ financial wellbeing, collaborate with ecosystem partners to grow customers’ share of wallet, and position PNC solutions to increase revenue and loyalty. The role is in-office; PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. You drive sales conversations through internal and outbound interactions, including outbound calls, service-to-sales opportunities, teller interactions, appointment setting, and lobby engagement. You deliver a full PNC conversation with each customer to identify suitable solutions, using ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships. You create a differentiated customer experience, educate customers about transaction options and relevant technology, and apply product and procedural knowledge to resolve problems. You manage risk by following policies and procedures, exercising sound judgment within established limits, identifying potential losses, and participating in efficient, accurate branch operations. PNC emphasizes customer focus and effective management of risks in support of its Enterprise Risk Management Framework.

Requirements

Typically requires 3 or more years of experience; related experience or product knowledge is expected.
Roles at this level typically require an associate degree or equivalent, but a comparable combination of education, job-specific certifications, and experience (including military service) may be considered in lieu of a degree.
Demonstrate knowledge, skills, and abilities appropriate to the role.
Candidates are subject to additional background checks required by Consumer Financial Protection Bureau regulations.
No required certifications or language assessments are listed.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and recommend appropriate PNC solutions.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during customer interactions to identify appropriate solutions and build loyalty.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Follow policies and procedures, manage risk, and demonstrate sound judgment within established limits.
Participate in branch daily operations and ensure tasks are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year, depending on career level and eligibility.