Personal Banker

Renasant Bank•Monticello, FL

12d

About The Position

Personal Bankers deliver a consistent, high-quality customer experience through customer service and proactive sales. They engage existing and prospective customers to identify and meet financial needs, using Renasant Bank’s customer engagement model and serving as a financial advisor of choice. The role is responsible for balanced performance in customer experience, deposits, account acquisition and retention, and partner referrals that support branch income. Core areas of responsibility are service execution, sales execution, and operational excellence. The position may serve as a back-up Teller or Head Teller when needed. Senior and Licensed Personal Bankers have additional qualifications described in the posting.

Requirements

High school diploma or equivalent required.
At least 1 year of related customer experience and sales experience required.
Strong dedication and motivation to achieve sales, service, and operational results and exceed expectations.
Ability to produce individual and team sales and customer-experience results.
Ability to focus on customer financial needs and act with customers’ priorities in mind.
Knowledge of the financial services industry and local community.
Effective written and verbal communication skills.
Attention to detail and accuracy when handling transactions.
Comfort using a variety of technology software products to process transactions.
Proven time-management and organizational skills; ability to manage multiple priorities and adapt to changing business needs and pace.
Ability to read, understand, and apply regulations, policies, and procedures for Personal Banker responsibilities and branch operations.
Ability to travel for training, development opportunities, and between branches as needed.

Nice To Haves

College education preferred.
For Senior Personal Bankers: at least 2 years of successful personal sales experience; ability to handle complex transactions with limited supervision; operational strength with limited exceptions; and proficiency in bank products and solutions, including IRAs and complex business accounts.
For Licensed Personal Bankers: current state insurance license; ability to meet licensing requirements established by the Bank’s broker/dealer, if applicable; and current knowledge of some non-FDIC-insured solutions, including annuities and life insurance.

Responsibilities

Develop new and existing customer relationships using the customer engagement model to achieve balanced personal sales and service results.
Create a daily individual plan focused on deepening customer relationships, executing service standards, and retaining customers.
Partner with the Branch Manager to achieve personal service, sales, and operational goals.
Execute and role model Renasant service standards in customer and teammate interactions.
Resolve customer issues and concerns by taking ownership and acting as a liaison between the customer and the bank.
Maintain motivation and achieve sales and service results on a weekly, monthly, and yearly basis.
Use in-person and telephone interactions to identify customer needs and make appropriate recommendations.
Maintain effective partnerships with other lines of business to develop effective and profitable customer relationships.
Participate in community activities as a representative of Renasant Bank.
Serve as a back-up Teller or Head Teller when needed.
Obtain and complete proper documentation for customer solutions to minimize documentation exceptions.
Complete account maintenance activities accurately.
Stay current with regulations, policies, and procedures related to Personal Banker and branch operations.
Perform other related duties as assigned.