Personal Banker

Wellby Financial • US TX Tuscan Lakes, TX

5d • Onsite

About The Position

The Personal Banker supports and provides coverage to branch banking team members while building and maintaining relationships with members to help them achieve their financial goals. The role identifies members’ financial needs and offers appropriate solutions, including new accounts, loan options, and investment-related assistance. The Personal Banker provides excellent member service, works toward sales targets, and promotes the credit union’s products and services while following policies and procedures. The role may also support tellers and other branches.

Requirements

• High school diploma or equivalent.
• At least two years of experience in member service, financial services, similar retail work, and/or bank teller work.
• Previous experience working with the public.
• Previous cash-handling experience.
• Must be bondable.
• Knowledge of organizational functions and general operating policies and procedures.
• Basic math skills.
• Knowledge of bank security measures and processes, tools, and techniques for detecting, addressing, and preventing fraud.
• Knowledge of business English, spelling, and punctuation.
• Knowledge of retail product philosophy, banking industry best practices, and regulations.
• Knowledge of personal computers and Microsoft Office Suite.
• Strong member service skills.
• Ability to operate computers and general office equipment, including copiers, Microsoft Teams, Zoom, and adding devices.
• Ability to recognize questionable and fraudulent transactions.
• Ability to learn new software.
• Ability to communicate information clearly and exchange accurate information orally and in writing.
• Trustworthiness and integrity.
• Ability to work in a fast-paced team environment and coordinate several concurrent activities.
• Ability to remain stationary frequently, stand for extended periods, and perform regular sitting, standing, reaching, grasping, computer use, and movement around the branch.
• Ability to observe details at close range.
• Ability to occasionally lift up to 25 pounds.
• Ability to work assigned overtime when needed and work every Saturday; shifts may be staggered between 7:30 a.m. and 6:30 p.m. CST.

Nice To Haves

• IRA experience.
• Manager-on-duty (MOD) experience.

Responsibilities

• Exhibit Wellby Core Values and contribute to a positive team member experience.
• Build positive member relationships and provide an exceptional experience.
• Welcome members, manage lobby traffic and waiting queues, and schedule or cancel appointments.
• Coordinate with Branch Partners and other lines of business to offer appropriate products.
• Identify changes in members’ financial situations and banking needs and recommend relevant solutions.
• Recommend convenient technology solutions, including online banking and mobile applications.
• Achieve sales targets established by management.
• Open and maintain member accounts, including checking, certificates, money markets, IRAs, and CDs, and conduct outbound new-deposit activity.
• Verify eligibility and process required information before opening new accounts.
• Handle specialized account matters, including separation or divorce account changes and estate-related matters.
• Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
• Originate and process loan applications, gather borrower information, assess creditworthiness, determine loan terms, and participate in loan win-back campaigns as applicable.
• Respond to member and team member requests in a timely manner.
• Remain accountable for the vault, dual-control access, and increased approval authority limits in coordination with branch leaders.
• Maintain the safety of negotiables and confidential records in the work area.
• Order cash supplies to meet daily needs.
• Follow branch security policies, including opening and closing procedures.
• Implement Bank Secrecy Act and Wellby procedures, complete and submit Currency Transaction Reports, recognize unusual activity, and report or document suspicious activity as appropriate.
• Complete mandatory compliance testing by deadlines.
• Perform teller transactions as needed, including deposits, withdrawals, transfers, and payments, accurately and in compliance with applicable requirements.
• May perform manager-on-duty responsibilities.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED