Personal Banker

PNC•Princeton, NJ

21d•$45,375 - $75,625•Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience and foster an inclusive workplace. This Branch Banker position is part of PNC's Central Jersey retail organization and is based at the Nassau Street location in Princeton, New Jersey. PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The role acquires and deepens branch customer relationships through proactive sales and service, identifying ways to improve customers' financial wellbeing and collaborating with ecosystem partners to grow customers' share of wallet. It positions PNC solutions to generate revenue and customer loyalty. The banker manages customer interactions through a defined sales process, including outbound calls, service-to-sales conversations, teller interactions, appointment setting, and lobby engagement. The position also provides financial transaction education, resolves customer problems, follows risk and operating procedures, and participates in efficient and accurate branch operations. The role is incentive eligible, with incentive payments based on company, business, and/or individual performance. Candidates considered for the position will undergo additional background checks as required by Consumer Financial Protection Bureau regulations. The position is subject to Section 19 of the FDIA and, where applicable to registered roles, SAFE Act and/or FINRA requirements.

Requirements

Typically requires 3 or more years of experience; related experience or product knowledge is generally needed to accomplish primary duties.
Roles at this level typically require an associate degree or equivalent; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered instead.
Demonstrate customer focus by prioritizing customer needs and satisfaction and using that understanding to create customized solutions.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
The position is subject to Section 19 of the FDIA and, for registered roles where applicable, SAFE Act and/or FINRA requirements.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include knowledge of banking products, digital awareness, effective communication, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen branch customer relationships through proactive sales and service activities.
Identify opportunities to improve customers' financial wellbeing and position appropriate PNC solutions to generate revenue and customer loyalty.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during customer interactions to identify appropriate solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Create customer loyalty and grow customers' share of wallet through a differentiated customer experience.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment within established limits, and identifying and avoiding loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match, pension, and stock purchase plans.
Dependent care reimbursement account and back-up child/elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year, depending on career level and years of service.
Incentive compensation based on company, business, and/or individual performance.