Personal Banker

PNC Bank•Port Arthur, TX

20d•Onsite

About The Position

As a Personal Banker within PNC's Port Arthur Hwy 69 Branch, you will be based in Port Arthur, Texas. PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. The position acquires and deepens the branch customer base through proactive sales and service, and manages the customer experience by identifying opportunities to improve customers’ financial well-being. The Personal Banker positions PNC solutions to drive revenue and customer loyalty, collaborates with ecosystem partners, and delivers a full PNC conversation with every client interaction to identify appropriate solutions. The role also supports efficient and accurate daily branch operations and manages risk by adhering to policies and procedures. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position. Spanish-speaking ability is preferred. Candidates considered for the role will be subject to additional background checks required by Consumer Financial Protection Bureau regulations. The position is subject to Section 19 of the Federal Deposit Insurance Act and, for any registered role, applicable SAFE Act and/or FINRA requirements concerning certain criminal history. PNC offers eligible employees a comprehensive benefits program. Options for eligible full-time employees include medical and prescription drug coverage, dental and vision options, life insurance, short- and long-term disability protection, a 401(k) with PNC match, a pension, stock purchase plans, dependent-care reimbursement, backup child and elder care, adoption, surrogacy and doula reimbursement, educational assistance, and a wellness program with financial incentives. Paid time off may include maternity and/or parental leave, up to 11 paid holidays, 9 occasional absence days, and 15 to 25 vacation days depending on career level and years of service. Benefits depend on eligibility.

Requirements

Typically requires an associate degree or equivalent and related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered instead of a degree.
Typically requires 3 or more years of experience.
Demonstrate customer focus by aligning business decisions with customer needs and satisfaction and using that knowledge to create customized solutions.
Assess and effectively manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.
Candidates will be subject to additional background checks required by Consumer Financial Protection Bureau regulations.
Must meet applicable Section 19 FDIA requirements and, for any registered role, applicable SAFE Act and/or FINRA requirements concerning certain criminal history.

Nice To Haves

Spanish-speaking ability.
Skills in accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies in banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Manage the customer experience by identifying opportunities to improve customers’ financial well-being.
Collaborate with ecosystem partners to grow customers’ share of wallet.
Position PNC solutions to drive new revenue and customer loyalty.
Drive proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate PNC solutions.
Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
Create customer loyalty and grow customers’ share of wallet through a differentiated customer experience.
Engage with customers in the lobby and position PNC products to meet their needs.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively.
Manage risk by adhering to policies and procedures and exercising sound judgment within established limits.
Apply heightened scrutiny to identify and avoid loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent-care reimbursement account.
Backup child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year depending on career level and years of service, subject to eligibility.