Personal Banker

KeyBank • Cheektowaga, NY

7d • $21 - $31 • Onsite

About The Position

The Personal Banker serves as a trusted advisor and partner to individuals and businesses in KeyBank communities. The role engages clients in deeper conversations to identify their needs and provide customized guidance and solutions that support their financial wellness, both in person and through proactive calling. As part of the branch team, the Personal Banker attracts new clients and develops relationships with existing clients based on their financial goals. The position calls for a client-first, sales-driven, self-motivated, and competitive professional who collaborates effectively with teammates and communicates with confidence.

Requirements

• High school diploma, GED, or equivalent business experience.
• At least 1 year of experience developing customer relationships, achieving sales goals, and building referral sources.
• Understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
• Foundational knowledge of sales and service techniques, including tele-consulting, outside calling, prospecting, and networking.
• Demonstrated experience influencing business partners and leveraging centers of influence.
• Working knowledge of PCs, MS Windows, and Microsoft Office products such as Word and Excel.
• Working knowledge of digital technology, including mobile devices, apps, and web browsing, and ability to educate clients about Key digital platforms and capabilities.
• Knowledge of client accounts and banking relationships, with sound judgment regarding clients and transactions.
• Ability to attain sales and referral goals through appointments and quality conversations, using lead lists, walk-ins, and professional contacts.
• Strong work ethic, integrity, and time-management skills.
• Ability to build and nurture client relationships, identify prospects, understand needs, and develop strategies to convert and retain clients.
• Ability to provide responsive client service and resolve issues.
• Ability to evaluate financial information, understand clients' financial health, and recommend appropriate strategies.
• Understanding of risks associated with banking operations and client transactions.
• Strong verbal and non-verbal communication skills.
• Accurate and efficient handling of cash transactions.
• Ability to routinely and frequently operate a motor vehicle with a valid driver's license.

Nice To Haves

• Bachelor's degree.
• Comfort interacting with small business clients, overcoming objections, and asking fact-finding questions.
• Notary license.

Responsibilities

• Deliver a strong client experience by being present and attentive with clients and teammates.
• Identify financial wellness opportunities in in-person and phone conversations and provide customized recommendations.
• Meet individual activity, behavior, and outcome goals and expectations.
• Open personal and business accounts and offer products including checking, deposits, home equity, unsecured lending, and certificates of deposit.
• Build partnerships with branch teammates and other business partners to acquire clients and deepen existing relationships.
• Manage internal and external centers of influence and influence business partners, including investment, mortgage, and business banking professionals.
• Follow operational, risk, security, and audit policies and procedures, including documenting client interactions appropriately.
• Support branch operations, including assisting with client transactions on the Teller line as needed.
• Participate in and occasionally facilitate in-person morning huddles and end-of-day debriefs.
• Work Saturdays as directed by management.
• Perform other assigned duties and comply with KeyBank policies, procedures, and Code of Conduct.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED