Personal Banker

KeyBank • Shelbyville, IN

18d • Onsite

About The Position

The Personal Banker serves as a trusted advisor and partner to individuals and businesses in KeyBank communities. The role engages clients in conversations to identify their needs and provide customized guidance and solutions that support financial wellness, both in person and through proactive calling. The Personal Banker attracts new clients and develops relationships with existing clients around their financial goals, helping them build confidence in their finances.

This is a client-first, sales-driven role that requires self-motivation, competitiveness, effective teamwork, and confident communication. The Personal Banker works with branch teammates and business partners to acquire clients and deepen existing relationships, while supporting branch operations and adhering to operational, risk, security, audit, and other KeyBank policies. The position is based in a branch and includes Saturday work as directed by management.

Requirements

• High school diploma, GED, or equivalent business experience.
• At least 1 year of experience developing current and new customer relationships, achieving sales goals, and building referral sources.
• Understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
• Foundational knowledge of client sales and service techniques, including tele-consulting, outside calling, prospecting, and networking.
• Demonstrated experience influencing business partners and leveraging centers of influence.
• Working knowledge of PCs, MS Windows, and Microsoft Office products such as Word and Excel.
• Working knowledge of digital technology, including mobile devices, apps, and web browsing, and ability to educate clients about Key’s digital platforms and capabilities.
• Ability to routinely and frequently operate a motor vehicle with a valid driver’s license.
• Ability to stand for prolonged periods (5–8 hours per day), frequently use hands to manipulate or grasp objects, communicate face to face and by phone, occasionally bend and lift from floor height, frequently reach forward, frequently lift 1–10 pounds, and occasionally lift up to 30 pounds.
• Strong work ethic and high integrity.
• Excellent time management skills.
• Ability to build and nurture client relationships, identify prospective clients, understand needs, and develop strategies to convert prospects into long-term clients.
• Ability to deepen existing client relationships by offering products and services that meet evolving needs.
• Ability to attend to client needs, resolve issues promptly, and provide a positive banking experience.
• Ability to evaluate financial information, understand clients’ financial health, identify investment opportunities, and recommend strategies.
• Understanding of risks associated with banking operations and client transactions.
• Strong verbal and non-verbal communication skills.
• Ability to handle cash transactions accurately and efficiently.
• Ability to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Nice To Haves

• Bachelor’s degree.
• Comfort interacting with small-business clients, overcoming objections, and asking fact-finding questions with the goal of being helpful.
• Notary license.

Responsibilities

• Provide a strong client experience by being present with clients and teammates and recognizing the impact of interactions on clients’ personal, professional, and financial well-being.
• Identify financial wellness opportunities in in-person and telephone conversations and provide customized recommendations.
• Meet individual activity, behavior, and outcome goals and expectations.
• Open personal and business accounts, including consumer checking, small-business accounts, deposit products, home equity, unsecured lending, and certificates of deposit.
• Partner with branch teammates and other lines of business to acquire clients and deepen existing relationships.
• Manage internal and external centers of influence effectively.
• Follow operational, risk, security, and audit procedures and policies, including appropriate documentation of client interactions.
• Support branch operations, including assisting with client transactions on the Teller line as needed.
• Participate in and occasionally facilitate in-person morning huddles and end-of-day debriefs.
• Work Saturdays as directed by management.
• Perform other assigned duties and comply with KeyBank policies, professional standards, ethical conduct, conflict-of-interest requirements, and clients’ and Key’s best interests.

Benefits

• The position is eligible for incentive compensation, which may include production, commission, and/or discretionary incentives.
• The posting refers applicants to a benefits list for benefits for which the position is eligible, but does not specify the benefits in the description.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED