Personal Banker

Braemar Hotels & Resorts•New York, NY

7d•$44,860 - $57,400•Onsite

About The Position

OceanFirst Bank is seeking a Personal Banker for its Broadway Station branch. The role processes routine financial transactions and provides personalized, quality service to current and prospective customers. The Personal Banker contributes to branch growth, profitability, and customer retention by meeting sales and service objectives, assessing customer needs, and recommending appropriate banking products and services. Retail staff participate in a personalized, interactive two-week training experience upon hire.

Requirements

High school diploma or equivalent.
Two to three years of direct customer service experience, including one year of prior cash handling experience; retail banking and teller-related experience preferred.
Prior sales experience, preferably in a retail banking environment.
Excellent sales and customer service skills.
Strong basic math skills.
Excellent interpersonal and verbal communication skills, attention to detail, and strong organizational skills.
Basic knowledge of opening accounts, such as checking and savings accounts.
Computer literacy, moderate typing skills, and knowledge of standard office equipment, including a calculator.
Working knowledge of bank products, services, and software, or ability to be trained and learn quickly.
Mastery of operational teller functions.
Ability to work flexible schedules in accordance with branch needs.
Ability to remain stationary for extended periods, communicate with customers, travel throughout the company footprint if required, navigate the branch, operate a computer, phone, and operationally essential equipment, handle money, and position oneself to transport coin bags and boxes.

Nice To Haves

Bilingual ability in English and Cantonese or Mandarin is preferred.
Retail banking or teller-related experience is preferred.
Sales experience in a retail banking environment is preferred.

Responsibilities

Greet customers professionally and use consultative selling and profiling techniques to identify appropriate products and services.
Balance and prove the cash drawer and work to meet standards for teller differences and controllable losses; attend to the night deposit vault, ATM, ITM, and coin machine as needed.
Make daily outbound calls to customers and prospects to promote Bank, Wealth, and NEST products and services.
Meet or exceed annual sales goals for Bank products and referral goals for NEST and digital products.
Proactively sell Bank products and services to deepen and preserve customer relationships based on customer needs.
Identify sales opportunities for debit cards, credit cards, Wealth and Trust services, and other strategic sales goals directed by management.
Solicit, process, and close new consumer loan applications.
Respond to customer inquiries about Bank services and coordinate with internal departments to support customer satisfaction.
Perform account and record maintenance duties as directed.
Provide notary services if licensed.
Process deposits, withdrawals, loan payments, check cashing, and other teller transactions in accordance with Bank policy.
Serve as Branch Supervisor if directed by management.
Assist with branch office functions as directed by the Branch Manager.
Help customers migrate to the Bank's digital channels.
Maintain current knowledge of and follow Bank policies and procedures, including BSA requirements, and attend additional training as directed.
Participate in the Branch Incentive Program.
Comply with banking regulations, employment and labor laws, agency guidelines, and organizational policies.
Manage Retail Branch compliance requirements and maintain files in accordance with regulations.
Ensure staff meet compliance and disclosure requirements and are cross-trained.