Martin Skyhawk Personal Banker

First Community Bank•Martin, TN

About The Position

The Personal Banker provides courteous, professional service to customers while processing account and deposit transactions accurately and efficiently. The role opens new accounts, maintains cash and ATM operations, follows bank policies and compliance procedures, and helps customers resolve issues and use online and mobile banking. The position also supports branch operations, maintains secure and orderly work areas, and assists branch management with assigned duties.

Requirements

Minimum of two years of experience with a similar financial institution.
Working knowledge of bank policies and procedures.
Working knowledge of deposit compliance regulations.
Strong communication and interpersonal skills.
Strong attention to detail.
Self-motivated.
Able to prioritize.

Responsibilities

Greet customers in a courteous and professional manner.
Open new accounts accurately and efficiently in accordance with regulations and bank policy, and scan new account documents promptly.
Maintain a balanced, neat cash drawer and accurately complete deposits, withdrawals, and payments while providing excellent customer service.
Maintain working knowledge of CSI online applications and deposit-area compliance procedures.
Process night deposits and ATM deposits under dual control.
Direct or refer customers to the appropriate bank department when needed.
Place holds on customer deposits as necessary.
Log individual cash transactions over $3,000 on the CTR log and complete Currency Transaction Reports as necessary.
Keep work areas neat and clean and accurately complete required audit logs.
Research and resolve customer issues, assist in solving customer problems, and refer or cross-sell products.
Follow all bank policies and ensure bank information and systems are protected.
Ensure equipment, including drive-up equipment and the ATM, is in working order; oversee ATM balancing and maintenance.
Secure negotiables and confidential records in the teller/CSR area each evening.
Answer branch phone calls promptly and handle them accurately and professionally.
Attend necessary staff training, bank-sponsored activities, and civic activities and events.
Assist customers with online and mobile banking questions and issues.
Accept yearly Safe Deposit Box payments.
Assist branch management and the branch administrator with other duties as assigned.