Personal Banker

PNC•Orlando, FL

8d•Onsite

About The Position

As a Personal Banker in PNC's Retail Banking organization, based at the Downtown Orlando–Pine Street Branch in Orlando, Florida, you acquire and deepen the branch customer base through proactive sales and service. You identify opportunities to improve customers' financial wellbeing, collaborate with ecosystem partners to grow customers' share of wallet, and position PNC solutions to generate revenue and customer loyalty. Bilingual Spanish is preferred. The role is in-office. You conduct sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. You deliver a full PNC conversation with each client interaction, connect customers with appropriate solutions, and educate them on managing transactions using PNC technology, tools, and resources. You use product and procedural knowledge to resolve customer problems and help build loyalty. You manage risk by following policies and procedures, exercising sound judgment within established limits, and applying heightened scrutiny to identify and avoid loss. You also participate in branch daily operations to help ensure they are completed efficiently and accurately. Candidates may be subject to additional background checks under Consumer Financial Protection Bureau regulations. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires 3 or more years of experience.
Roles at this level typically require an associate degree or equivalent, as well as related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience (including military service) may be considered instead of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role, including customer focus and the ability to assess and manage risk.
No required certifications.
No required language assessments.

Nice To Haves

Bilingual Spanish.
Skills including accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies including banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial wellbeing and position appropriate PNC solutions.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during each client interaction to identify appropriate solutions.
Build customer loyalty and grow customers' share of wallet through a differentiated customer experience.
Educate customers about managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment, and identifying and avoiding loss.
Participate in branch daily operations and help ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year depending on career level and years of service, subject to eligibility.