Personal Banker

Commerce Bank•Lenexa, KS

19d•$21 - $25•Onsite

About The Position

Commerce Bank is seeking a personable, goal-oriented Personal Banker to join its retail banking team at the Lenexa location. The role focuses on building and maintaining relationships with customers and coworkers, identifying customers’ financial needs, and recommending solutions that support their financial health. Personal Bankers serve as ambassadors of the Commerce Bank brand and receive tools, resources, and training, with opportunities for career growth. The role may be filled at the Personal Banker I or Personal Banker II level depending on experience and education. The schedule is Monday through Friday, 8:00 AM to 5:30 PM, and Saturday, 8:45 AM to 12:00 PM. Compensation is $20.55–$25.05 per hour, with eligibility for additional performance-based incentive compensation. Candidates must be eligible to work in the United States without sponsorship now or in the future. Federal regulations require an investigatory consumer report disclosing credit history for candidates who express interest and are considered for the position. The selected candidate may be eligible for employer-sponsored health, dental, and vision insurance, a 401(k), life insurance, paid vacation, paid personal time, career development, education assistance, and voluntary supplemental benefits.

Requirements

High school diploma or an equivalent combination of education and experience.
At least 1 year of sales or customer service experience.
Strong sales skills and the ability to connect with customers in person and over the phone while providing an excellent customer experience.
Ability to meet personal and branch sales and customer service expectations.
Motivated, organized self-starter with strong attention to detail and the ability to manage multiple priorities.
Team player with excellent written, verbal, and interpersonal communication skills.
Ability to adapt to a variety of situations with an optimistic outlook aligned with Commerce Bank’s culture and Core Values.
Proficiency with Microsoft Word, Excel, and Outlook.
Must be eligible to work in the United States without sponsorship now or in the future.

Nice To Haves

Experience working in an environment with individual and team sales goals.

Responsibilities

Interact with customers in person and over the phone to understand and meet their financial needs through needs-based conversations and sales fulfillment.
Listen to customers and recommend products and services based on their needs, supporting individual and team sales and service goals.
Educate customers about retail products and digital solutions that enhance the customer experience and support sales goals.
Complete financial transactions accurately and efficiently while complying with policies, procedures, and regulatory requirements.
Identify complex financial needs and refer customers to bank specialists when appropriate.
Build and maintain relationships with customers, coworkers, and other areas of the business.
Perform other duties as assigned.