Personal Banker

First National Bank Texas•Waxahachie, TX

About The Position

Under direct supervision, the Personal Banker provides exceptional customer service in a high-volume sales environment, including receiving and paying cash. The role evaluates new and existing customer relationships and recommends bank products and services to support customers’ financial success. The Personal Banker follows established bank policies and supervisor direction and is accountable for achieving monthly new-account production goals assigned by upper management. The position processes deposits and withdrawals, verifies cash and checks, records transactions, balances daily operations, and enters transactions into a computer. It also involves selling and preparing money orders, cashier’s checks, bank-to-bank wires, and certificates of deposit; processing Western Union wires and cash advances; and cross-selling bank services and products. The role serves a diverse customer base, including a large Spanish-speaking population, and may include in-store aisle prospecting. Regular, punctual, and predictable attendance is required. Approval limits are based on established authority levels. The work may require standing or walking for extended periods, depending on branch location, and working in a high-volume, stressful, and noisy environment. Schedules are based on business needs and may change at any time. The role requires operating a computer and other office machinery and lifting up to 50 pounds. FNBT is an equal opportunity employer.

Requirements

At least 18 years of age.
High school diploma, high school equivalency, or currently attending high school.
Must be able to work a flexible schedule, including evenings, weekends, and holidays.
Must successfully pass a background investigation according to company policy.
Must be able to get along with coworkers and work effectively in a team environment.
Ability to stand or walk for extended periods, depending on branch location.
Ability to work in a high-volume, stressful, and noisy environment.
Ability to operate a computer and other office machinery.
Ability to lift up to 50 pounds.

Nice To Haves

Six months of work experience in a retail or customer service environment is preferred.

Responsibilities

Provide customer service, including receiving and paying cash.
Evaluate new and existing customer relationships and recommend suitable bank products and services.
Follow bank policies and supervisor direction.
Achieve monthly new-account production goals assigned by upper management.
Participate in an active sales environment, which may include in-store aisle prospecting.
Process deposits and pay out funds according to bank procedures; accurately record transactions and balance daily operations.
Receive cash and checks for deposit, verify amounts, and check endorsements.
Examine cash carefully to guard against counterfeit currency and checks, and examine identification.
Enter transactions into a computer and issue customer receipts.
Sell and prepare money orders, cashier’s checks, bank-to-bank wires, and certificates of deposit.
Process Western Union wires and cash advances.
Cross-sell bank services and products.
Provide bank services to a diverse customer base, including a large Spanish-speaking population.
Perform other bank-related tasks requested by supervisors.
Maintain regular, predictable, and punctual attendance.