Personal Banker

PNC Bank•Clovis, CA

20d•Onsite

About The Position

As a Personal Banker within PNC's Retail Banking organization, you will be based in Clovis, California. PNC describes itself as an in-office company that fosters a supportive culture and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. The role acquires and deepens branch customer relationships through proactive sales and service activities. It identifies opportunities to improve customers’ financial wellbeing, positions PNC solutions to generate revenue and loyalty, and works with ecosystem partners and community Centers of Influence to acquire, expand, and retain relationships. Personal Bankers deliver a full PNC conversation during client interactions, engage customers in the lobby, and use internal and outbound interactions—including outbound calls, service-to-sales conversations, teller interactions, and appointment setting—to support customer needs and build loyalty. The position also educates customers about options for managing financial transactions using available technology, tools, and resources; resolves customer problems using product and procedural knowledge; manages risk by following policies and procedures and exercising sound judgment; and contributes to efficient, accurate branch operations. The role emphasizes customer focus and effective management of risks within PNC’s Enterprise Risk Management Framework. Candidates typically need an associate degree or equivalent and related experience or product knowledge. The role typically requires at least three years of experience. In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered. No degree or certification is listed as required. The position is incentive eligible, with payment based on company, business, and/or individual performance. Candidates considered for the position are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Requirements

Typically requires an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.
Typically requires 3 or more years of experience.
Demonstrate customer focus by prioritizing customer needs and satisfaction and using that understanding to create customized solutions.
Assess and manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.
Candidates considered for the position are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Banking products
Digital awareness
Effective communications
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and manage their customer experience.
Collaborate with ecosystem partners to grow customers’ share of wallet.
Position PNC solutions to drive new revenue and customer loyalty.
Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Create customer loyalty and grow customer share of wallet through a differentiated customer experience.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures and exercising sound judgment within established limits.
Identify and avoid potential losses through heightened scrutiny.
Participate in branch daily operations and help ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible employees
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 and 25 vacation days each year, depending on career level and years of service
Incentive compensation based on company, business, and/or individual performance