Personal Banker

Hancock Whitney•Conroe, TX

10h

About The Position

A Personal Banker acquires, manages, and retains meaningful client relationships using a consultative sales and service approach to proactively fulfill clients’ financial needs. The role includes meeting with clients and prospects in person and by phone, discovering financial needs, and tailoring product solutions. Activities may take place in a financial center, through outbound calls, business visits, or educational seminars. The Personal Banker educates clients about self-service delivery channels and digital solutions, refers clients to business partners for specialized financial needs, resolves client problems, and processes routine and complex financial-center transactions. The role also involves proactive sales and prospect management, developing a pipeline of appointments, building community relationships, assisting with lobby management, and supporting the Bank’s risk management and operational safety practices. Duties may vary based on financial-center needs. The position has no supervisory responsibilities.

Requirements

High school diploma or GED.
Three years of sales and client service experience in a professional environment; prior banking experience is highly preferred, or a bachelor’s degree and two years of cash handling and customer service experience in retail or a financial institution.
Proven ability to form and expand client relationships.
Advanced knowledge of applicable banking products and regulations.
State Life Insurance licenses.
NMLS registration under the SAFE Act of 2008; employment is contingent on meeting initial and ongoing registration requirements, including acceptable background investigation results.
Excellent in-person and telephone communication skills, including the ability to tailor product and service features and benefits to clients with differing needs.
Ability to learn products, services, and procedures quickly and accurately.
Ability to educate others on technology.
Professional, thorough, and organized approach with strong follow-up skills.
Ability to work in a team environment and proactively collaborate with others to serve clients.
Ability to understand and follow policies, procedures, and regulatory requirements.
Ability to work financial-center hours, including weekends and some evenings.
Ability to travel if required to perform essential job functions.
Ability to work under stress and meet deadlines.
Ability to operate related equipment, read and interpret documents, and lift, move, or carry approximately 10 pounds if required to perform essential job functions, subject to the stated accommodation provisions.

Nice To Haves

Bachelor’s degree.
Prior banking experience.
Experience leading or participating in events and activities for local networks or professional organizations, such as a chamber of commerce, professional business groups, or chapters of national organizations.
Proficiency operating and navigating multiple banking systems and applications and using search tools to find information.

Responsibilities

Meet with existing clients and prospects in person and by phone to build and maintain relationships, discover financial needs, and recommend suitable product solutions.
Conduct client and prospect outreach through financial-center meetings, outbound calls, business visits, and educational seminars.
Educate clients about alternate delivery methods and self-service options, including mobile, online, and ATM services.
Refer clients to business partners who can assist with specialized financial needs.
Use product and procedural knowledge to resolve client problems appropriately and efficiently.
Process routine and complex financial-center transactions, including deposits, withdrawals, and loan payments.
Engage in client and prospect management activities.
Drive consultative sales conversations and financial needs assessments, identify and act on sales opportunities, and build an appointment pipeline to meet assigned sales goals.
Leverage ecosystem partnerships and community centers of influence to acquire, expand, and retain relationships.
Assist with lobby management by engaging, greeting, and directing client traffic.
Perform duties based on the needs of the financial center.
Support the Bank’s risk management culture through awareness, knowledge, and sound decision-making.
Maintain operational and financial safety and soundness, remain aware of the environment and client, and use lobby management to manage client interactions and risk.