Personal Banker

PNC•Prescott Valley, AZ

12d•Onsite

About The Position

The Personal Banker works full time in PNC's Branch Banking organization at the Prescott Valley Branch in Prescott, Arizona. The role builds and deepens the branch customer base through proactive sales and service, identifies opportunities to improve customers’ financial wellbeing, and positions PNC solutions to increase revenue and customer loyalty. The position is in-office. Spanish fluency is preferred. The Personal Banker drives sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. In every client interaction, the banker identifies appropriate PNC solutions, leverages ecosystem and community partnerships, and helps customers understand options for managing financial transactions using technology, tools, and resources. The role also applies product and procedural knowledge to resolve customer issues and supports efficient, accurate branch operations while adhering to policies, procedures, and risk-management expectations.

Requirements

Typically requires an associate degree or equivalent and related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
Typically requires 3 or more years of experience.
Demonstrate appropriate knowledge, skills, and abilities for the role.
No degree is listed as required.
No certification is required.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Spanish fluency, including Spanish-speaking ability.
Skills in accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies in banking products, digital awareness, effective communication, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and position PNC solutions to increase revenue and customer loyalty.
Drive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during each client interaction to identify appropriate solutions.
Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Build customer loyalty and grow customers’ share of wallet through a differentiated experience and lobby engagement.
Educate customers on options for managing financial transactions by using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by following policies and procedures, exercising sound judgment, and identifying and avoiding loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match, pension, and stock purchase plans.
Dependent care reimbursement account and back-up child or elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave.
Up to 11 paid holidays each year.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year, depending on career level and years of service.