Personal Banker

PNC Bank•Peoria, AZ

1d•Onsite

About The Position

PNC is hiring a full-time Personal Banker in its Retail Banking organization, based at the 75th–Thunderbird Branch in Peoria, Arizona. The role focuses on acquiring and deepening the branch customer base through proactive sales and service, identifying opportunities to improve customers’ financial wellbeing, and positioning PNC solutions to build revenue and customer loyalty. The Personal Banker works with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships, and delivers a full PNC conversation during every client interaction. The position is performed in-office. The Personal Banker engages customers in the lobby, uses internal and outbound interactions to conduct sales conversations, educates customers about options for managing financial transactions through technology and other resources, and applies product and procedural knowledge to resolve customer problems. The role also participates in efficient and accurate branch operations and manages risk by following policies and procedures and exercising sound judgment.

Requirements

Typically requires an associate degree or equivalent and related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
Typically requires 3 or more years of experience.
Demonstrate customer focus by aligning business decisions with customer needs and satisfaction and creating customized customer solutions.
Assess and manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.

Nice To Haves

Skills in accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies in banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and manage the customer experience.
Collaborate with ecosystem partners to grow customers’ share of wallet.
Position PNC solutions to generate revenue and build customer loyalty.
Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during every client interaction to identify appropriate solutions.
Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
Perform lobby engagement activities to connect with customers and position products to meet their needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment within established limits, and identifying and avoiding potential losses.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service