Personal Banker

PNC•Fort Worth, TX

23d•Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience and contribute to an inclusive workplace. This Personal Banker role is part of PNC's Retail Branch Banking organization and is based at the Mccart-Sycamore branch in Fort Worth, Texas. PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The Personal Banker acquires and deepens the branch customer base through proactive sales and service, identifying opportunities to improve customers' financial wellbeing, collaborating with ecosystem partners, and positioning PNC solutions to generate revenue and customer loyalty. The role supports branch operations and manages risk by following policies and procedures and exercising sound judgment. Candidates typically have an associate degree or equivalent and related experience or product knowledge; the role typically requires at least three years of experience. In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered. The listed education requirement is “No Degree,” and no certification or language assessment is required. Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Requirements

Typically requires at least three years of experience.
Roles at this level typically require an associate degree or equivalent, plus related experience or product knowledge; a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered instead.
Demonstrate knowledge, skills, and abilities appropriate to the role.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies include banking products, digital awareness, effective communication, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial wellbeing and recommend appropriate PNC solutions.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
Build customer loyalty and grow customers' share of wallet through a differentiated customer experience.
Educate customers about options for managing financial transactions by using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures, using sound judgment within established limits, and exercising heightened scrutiny to identify and avoid loss.
Participate in branch daily operations and help ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options, subject to eligibility.
Employee and spouse/child life insurance, subject to eligibility.
Short- and long-term disability protection, subject to eligibility.
401(k) with PNC match, pension, and stock purchase plans, subject to eligibility.
Dependent care reimbursement account and back-up child/elder care, subject to eligibility.
Adoption, surrogacy, and doula reimbursement, subject to eligibility.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, subject to eligibility.
Up to 11 paid holidays each year, subject to eligibility.
Nine occasional absence days each year, unless otherwise required by law, subject to eligibility.
Between 15 and 25 vacation days each year, depending on career level and eligibility.