Personal Banker

PNC • Independence, OH

21d • $41,250 - $68,750 • Onsite

About The Position

The Personal Banker, based in Independence, Ohio, works within PNC’s Retail Branch organization to acquire and deepen the branch customer base through proactive sales and service. The role identifies opportunities to improve customers’ financial well-being, collaborates with ecosystem partners to grow customers’ share of wallet, and positions PNC solutions to drive revenue and customer loyalty. This is an in-office position. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

The Personal Banker uses internal and outbound interactions—including outbound calls, service-to-sales conversations, teller interactions, appointment setting, and lobby engagement—to deliver a full PNC conversation and identify appropriate solutions. The role educates customers about ways to manage financial transactions using available technology, tools, and resources, and applies product and procedural knowledge to resolve customer problems.

The position also supports branch daily operations, completes work efficiently and accurately, and manages risk by following policies and procedures and exercising sound judgment within established limits. Candidates typically have an associate degree or equivalent and related experience or product knowledge; typically, 3+ years of experience is required. A comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree. No degree or certification is listed as required. The posted base salary range is $41,250–$68,750, and the role is incentive eligible.

Requirements

• Typically requires 3+ years of experience.
• Roles at this level typically require an associate degree or equivalent, together with related experience or product knowledge; a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.
• Demonstrate appropriate knowledge, skills, and abilities for the role.
• Candidates considered for the position are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

• Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
• Relevant competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Identify opportunities to improve customers’ financial well-being and recommend appropriate PNC solutions.
• Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
• Drive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
• Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
• Educate customers on options for managing financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
• Manage risk by adhering to policies and procedures, exercising sound judgment, and demonstrating heightened scrutiny to avoid losses.
• Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

• Medical and prescription drug coverage, with a Health Savings Account feature, for eligible employees.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match.
• Pension and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child and elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Wellness program with financial incentives.
• Maternity and/or parental leave, depending on eligibility.
• Up to 11 paid holidays each year, depending on eligibility.
• 9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
• 15 to 25 vacation days each year, depending on career level and years of service, subject to eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed