Personal Banker

PNC Bank • Redwood City, CA

19d • Onsite

About The Position

As a Personal Banker in PNC's Retail Banking organization, based in Redwood City, California, you will acquire and deepen the branch customer base through proactive sales and service activities. You will manage the customer experience by identifying opportunities to improve customers’ financial wellbeing, collaborating with ecosystem partners, and positioning PNC solutions to generate revenue and customer loyalty. The role includes sales conversations through outbound calling, service-to-sales opportunities, teller interactions, appointment setting, and lobby engagement. You will educate customers about transaction options and use product, procedural, and technology knowledge to address problems and meet customer needs. The position also contributes to efficient, accurate branch operations and requires adherence to policies, procedures, and risk-management expectations. Spanish-speaking ability is preferred. This is an in-office role; PNC does not provide employment-visa sponsorship or participate in STEM OPT for this position.

Requirements

• Typically requires at least 3 years of experience.
• Roles at this level typically require an associate degree or equivalent, together with related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
• Demonstrate knowledge, skills, and abilities appropriate to the role.
• Demonstrate customer focus by aligning business decisions with customer needs and satisfaction and using that understanding to create customized solutions.
• Assess and manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.
• Candidates considered for the position are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Nice To Haves

• Spanish-speaking ability is preferred.
• Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
• Relevant competencies include banking products, digital awareness, effective communication, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Identify opportunities to improve customers’ financial wellbeing and manage their experience.
• Collaborate with ecosystem partners to grow customers’ share of wallet and acquire, expand, and retain relationships.
• Position PNC solutions to drive revenue and customer loyalty.
• Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
• Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
• Connect with customers in the lobby and position products to meet their needs.
• Educate customers on options for managing financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
• Manage risk by adhering to policies and procedures, exercising sound judgment within established limits, and identifying and avoiding loss.
• Participate in branch daily operations and help ensure they are completed efficiently and accurately.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account and back-up child or elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Wellness program with financial incentives.
• Maternity and/or parental leave, depending on eligibility.
• Up to 11 paid holidays each year, depending on eligibility.
• Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
• Between 15 and 25 vacation days each year, depending on career level and years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree