Personal Banker

KeyBank • Anchorage, AK

25d • $21 - $31 • Onsite

About The Position

KeyCorp’s Personal Banker serves as a problem solver, trusted advisor, and partner to individuals and businesses in KeyBank communities. The role engages clients in deeper conversations to identify financial needs and provides customized guidance and solutions to support financial wellness, both in person and through proactive calls. As part of a branch team, the Personal Banker attracts new clients and develops existing relationships around clients’ financial goals. The position is client-first, sales-driven, and self-motivated, and relies on effective teamwork, polished communication, and confidence.

The Personal Banker opens personal and business accounts and supports branch operations, including helping with teller transactions as needed. The role works with branch colleagues and business partners to acquire clients and deepen relationships, follows operational and compliance procedures, and participates in branch huddles and debriefs. The position is based at the KeyBank branch at 9041 Old Seward Highway, Anchorage, Alaska 99515, and includes working Saturdays as directed by management.

Requirements

• High school diploma, GED, or equivalent business experience.
• At least 1 year of experience developing customer relationships, achieving sales goals, and building referral sources.
• Understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
• Foundational knowledge of sales and service techniques, including tele-consulting, outside calling, prospecting, and networking.
• Experience influencing business partners and leveraging centers of influence.
• Working knowledge of PCs, Microsoft Windows, and Office products such as Word and Excel.
• Working knowledge of digital technology, including mobile devices, apps, and web browsing, and ability to educate clients about Key’s digital platforms.
• Knowledge of client accounts and sound judgment with clients and transactions.
• Ability to attain sales and referral goals through appointments and quality conversations, using lead lists, walk-ins, and professional contacts.
• Strong work ethic, integrity, and time-management skills.
• Ability to build and nurture client relationships, identify prospective clients, understand their needs, and develop strategies to convert them into long-term clients.
• Ability to provide attentive client service and resolve issues promptly.
• Ability to evaluate financial information, understand clients’ financial health, and recommend appropriate strategies.
• Understanding of risks associated with banking operations and client transactions.
• Strong verbal and non-verbal communication skills.
• Ability to handle cash transactions accurately and efficiently.
• Ability to routinely and frequently operate a motor vehicle with a valid driver’s license.
• Ability to meet the physical demands of the role, including prolonged standing, frequent hand use and reaching, occasional bending and lifting, and frequent lifting of 1–10 pounds and occasional lifting of up to 30 pounds.

Nice To Haves

• Bachelor’s degree.
• Comfort interacting with small business clients, overcoming objections, and asking fact-finding questions to be helpful.
• Notary license.

Responsibilities

• Provide a strong client experience by being present with clients and teammates.
• Identify financial wellness opportunities in in-person and telephone conversations and provide customized recommendations.
• Meet individual activity, behavior, and outcome goals.
• Open personal and business accounts, including consumer checking, small business, deposit products, home equity, unsecured lending, and certificates of deposit.
• Partner with branch teammates and other lines of business to attract clients and deepen existing client relationships.
• Manage internal and external centers of influence.
• Follow operational, risk, security, audit, and documentation policies and procedures.
• Support branch operations, including assisting with client transactions on the teller line as needed.
• Participate in and occasionally facilitate in-person morning huddles and end-of-day debriefs.
• Work Saturdays as directed by management.
• Perform other assigned duties and comply with KeyBank policies, procedures, values, and Code of Conduct.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED