Personal Banker

PNC•Lansdowne, PA

8d•Onsite

About The Position

The Personal Banker works within PNC's Retail Banking organization and is based in Lansdowne, Pennsylvania. The role acquires and deepens the branch customer base through proactive sales and service, identifies ways to improve customers' financial wellbeing, and collaborates with ecosystem partners to grow customers' share of wallet. The Personal Banker positions PNC solutions to generate revenue and customer loyalty. The role delivers a full PNC conversation during client interactions, using outbound calling, service-to-sales opportunities, teller interactions, appointment setting, and lobby engagement to identify customer needs and appropriate solutions. It educates customers about options for managing financial transactions, including through technology, tools, and resources; resolves customer problems; and supports efficient, accurate branch operations. The position also manages risk by following policies and procedures and applying sound judgment. PNC describes itself as an in-office company. Candidates are encouraged to discuss workplace expectations with their recruiter and hiring manager.

Requirements

Typically requires 3 or more years of experience.
Roles at this level typically require an associate degree or equivalent, as well as related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Demonstrate customer focus by prioritizing customer needs and satisfaction and using that understanding to create customized customer solutions.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Nice To Haves

Skills: accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies: banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial wellbeing and position appropriate PNC solutions.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Create customer loyalty and grow customers' share of wallet through a differentiated customer experience.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment, and applying heightened scrutiny to help avoid losses.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service