Personal Banker

PNC Bank•Sellersburg, IN

6d•Onsite

About The Position

The Personal Banker works within PNC's Retail Branch organization and is based in Sellersburg, Indiana. This in-office role acquires and deepens the branch customer base through proactive sales and service, helps customers improve their financial wellbeing, and builds customer loyalty through a differentiated experience. The position involves collaborating with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships, and positioning PNC solutions to grow revenue and customers' share of wallet. The Personal Banker drives sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. The role also helps customers manage financial transactions by explaining available options and leveraging technology, tools, and resources. It applies product and procedural knowledge to resolve customer problems, manages risk by following policies and procedures, and contributes to accurate and efficient daily branch operations.

Requirements

Typically requires three or more years of experience.
Roles at this level typically require an associate degree or equivalent, along with related experience or product knowledge. A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate customer focus by using knowledge of customer needs and satisfaction to create customized customer solutions.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.
Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Banking products
Digital awareness
Effective communications
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial wellbeing and manage their customer experience.
Collaborate with ecosystem partners to grow customers' share of wallet.
Position PNC solutions to generate revenue and build customer loyalty.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during every client interaction to identify appropriate solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
Perform lobby engagement activities to connect with customers and position products to meet their needs.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment within established limits, and maintaining heightened scrutiny to identify and avoid loss.
Participate in daily branch operations and ensure tasks are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs that are fully paid
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
Nine occasional absence days each year, unless otherwise required by law
Between 15 and 25 vacation days each year, depending on career level and years of service