Personal Banker

Hancock Whitney Bank•Gulfport, MS

14d

About The Position

The Personal Banker builds and maintains relationships with clients and prospects through in-person meetings, phone outreach, outbound calling, community engagement, and educational events. The role assesses financial needs, recommends tailored products and services, and refers clients to business partners or subject matter experts for specialized needs. The Personal Banker also educates clients on digital and self-service banking options, develops sales opportunities, and works toward assigned sales and business development goals. The position processes routine and complex financial transactions, supports the financial center lobby experience, and follows established policies and risk-management practices to protect operational and financial safety. Duties may vary based on financial center needs and can include evenings, weekends, and occasional travel.

Requirements

High school diploma or GED required.
At least 3 years of sales and client service experience required.
Candidates with a bachelor’s degree plus 2 years of cash-handling, customer service, and retail experience will also be considered.
Ability to form, expand, and deepen client relationships.
Working knowledge of applicable banking products, services, and regulations.
Proficiency in banking systems, applications, and research tools.
NMLS registration under the SAFE Act of 2008 is required; employment is contingent upon successful registration and a background check.
Ability to work financial center hours, including weekends and evenings, and travel as required.
Ability to work under stress and meet deadlines.
Ability to lift, move, or carry approximately 25 pounds when required to perform essential job functions, subject to the stated accommodation provision.

Nice To Haves

Bachelor’s degree preferred.
Prior banking experience preferred.
State Life Insurance license preferred.

Responsibilities

Build and maintain relationships with clients and prospects through in-person meetings, phone outreach, outbound calling, community engagement, and educational events.
Conduct financial needs assessments and provide tailored product and service solutions.
Refer clients to business partners and subject matter experts for specialized financial needs.
Educate clients on self-service and digital banking options, including mobile, online, ATMs, and emerging technologies.
Drive proactive sales conversations and manage a pipeline to achieve assigned sales and business development goals.
Leverage ecosystem partnerships and community centers of influence to acquire, expand, and retain relationships.
Process routine and complex financial transactions, including deposits, withdrawals, loan payments, and account servicing.
Engage, greet, and direct clients to appropriate resources in the financial center lobby.
Support the Bank’s risk management culture by making sound decisions, maintaining situational awareness, and following established policies.
Perform responsibilities flexibly according to financial center needs, including evenings, weekends, and occasional travel.