Personal Banker

Central Bancompany•Boonville, MO

14d

About The Position

The Personal Banker assists with branch operations and customer service while ensuring compliance with established bank policies, procedures, and applicable regulations. The role handles teller transactions, account opening and maintenance, customer inquiries and problem resolution, and cross-selling financial products and services. The Personal Banker acts as a resource for operational and customer issues, using discretion and sound judgment, and contributes to sales development and staff training. The position provides entry-level supervision and support to the branch team, including helping with transactions, risk assessment, coaching, motivation, and setting a positive example in sales, service, and operations. It works with the Manager to establish and pursue goals, contributes to branch results, and provides professional, tactful service to customers and coworkers. The environment may be fast paced, and the role includes following cash-handling and branch-control procedures and knowing the proper response to a robbery.

Requirements

Bachelor's degree or an equivalent combination of education, training, and experience providing the required knowledge, skills, and abilities.
Thorough knowledge of teller and new-account functions, bank regulations, bank policies and procedures, and bank products and services.
Strong attention to detail and ability to work accurately.
Excellent oral and written communication skills and strong customer-relations skills.
Ability to work cooperatively and professionally with employees and customers.
Good judgment and ability to handle confidential information, analyze information quickly and accurately, and make decisions.
Willingness to assume additional responsibilities, duties, and projects.
Successful completion of in-house training programs.
Computer skills, including email, printer, copier, and Microsoft Office.
Ability to use an image scanner, cash-counting machine, cash-dispensing machine, and coin counter.

Responsibilities

Assist the Consumer Banking Manager with branch operations and ensure established policies and procedures are followed.
Provide customer service, including processing teller transactions, opening and closing accounts, answering inquiries, resolving problems, and cross-selling products and services.
Act as a resource for operational and customer issues, exercising discretion and good judgment.
Support sales development activities, including staff training, motivation, and progress toward individual and branch sales goals.
Provide entry-level supervision and assistance to the team through transaction support, risk assessment, coaching, and setting an example in sales, service, and operations.
Open and close the branch.
Receive checks and cash for deposits and account payments; verify amounts and examine checks for endorsement, ownership, and fraud risk.
Cash checks, process withdrawals, and disburse funds after verifying signatures and customer balances.
Count, check, and reconcile coins, currency, and transactions accurately.
Maintain knowledge of bank products and services and help ensure other branch personnel are knowledgeable.
Pursue sales opportunities and recommend products and services that meet customer needs; make referrals to other business departments.
Participate in sales programs to generate new customers.
Arrange daily work plans to manage customer flow, processing requirements, customer service, and record-keeping requirements.
Follow branch control and cash-handling procedures and applicable banking regulations, including the Bank Secrecy Act and information-security initiatives.
Understand the role and proper post-robbery procedures.
Complete other tasks as directed.