Personal Banker

Commerce Bank•Florissant, MO

10d•Onsite

About The Position

Commerce Bank is seeking a Personal Banker for its Cross Keys location. Personal Bankers serve as ambassadors of the Commerce Bank brand and develop lasting relationships with customers, coworkers, and other areas of the business. The role focuses on identifying customers’ financial needs and recommending suitable solutions, products, and services. The bank provides tools, resources, and training, along with opportunities for career development. The position may be filled as a Personal Banker I or Personal Banker II, depending on experience and education. The schedule is Monday through Friday, 8:15 AM to 5:15 PM, and Saturday, 8:45 AM to 12:15 PM. Compensation is estimated at $20.55 to $25.05 per hour, based on relevant factors, with eligibility for performance-based incentive compensation. Candidates must be eligible to work in the United States without sponsorship now or in the future. The selected candidate may be eligible for employer-sponsored health, dental, and vision insurance, a 401(k), life insurance, paid vacation, paid personal time, career development, education assistance, and voluntary supplemental benefits. Federal regulations require an investigatory consumer report that discloses credit history; candidates considered for the position will be asked to authorize it.

Requirements

High school diploma or an equivalent combination of education and experience.
At least 1 year of sales or customer service experience.
Strong sales skills and the ability to provide an excellent customer experience in person and over the phone.
Ability to meet personal and branch sales and customer service expectations.
Motivated, organized self-starter with strong attention to detail and the ability to manage multiple priorities.
Excellent written, verbal, and interpersonal communication skills.
Ability to adapt to a variety of situations with an optimistic outlook aligned with the company’s culture and Core Values.
Proficiency with Microsoft Word, Excel, and Outlook.
Must be eligible to work in the United States without sponsorship now or in the future.
Candidates considered for the position must authorize an investigatory consumer report that discloses credit history.

Nice To Haves

Experience working in an environment with individual and team sales goals.

Responsibilities

Engage with customers in person and over the phone to identify and meet their financial needs through needs-based conversations and sales fulfillment.
Listen to customers and recommend products and services based on their needs, supporting individual and team sales and service goals.
Educate customers about retail banking products and digital solutions to enhance their experience and financial wellness.
Complete financial transactions accurately and efficiently while following policies, procedures, and regulatory requirements.
Identify complex financial needs and refer customers to bank specialists when appropriate.
Build and maintain relationships with customers, coworkers, and other internal departments.
Perform other duties as assigned.