Personal Banker

Mauch Chunk Trust Company•Lehighton, PA

7d•Onsite

About The Position

MCT is seeking an experienced, customer-focused Personal Banker for its Lehighton branch. This full-time, on-site role serves as a trusted financial resource for customers by providing service, opening and servicing accounts, supporting lending solutions, identifying financial needs, and recommending suitable banking products and services. The Personal Banker also contributes to branch sales and business development, performs teller services, and supports less-experienced team members. Relocation assistance is not available. Employment is contingent upon successfully completing federal and state criminal background checks and a credit check before the start date. Any offer is conditional on passing these screenings; failure to meet the required criteria may result in withdrawal of the offer.

Requirements

High school diploma or equivalent.
One to three years of personal banking or related financial services experience.
Proven success selling and cross-selling banking products and services.
Strong customer service and relationship-building skills.
Effective communication and interpersonal abilities.
Strong problem-solving and decision-making skills.
Intermediate computer and keyboarding proficiency.
Ability to perform moderately complex mathematical calculations and prepare written materials.

Nice To Haves

Working knowledge of wealth management products and referral opportunities.
Experience with consumer and real estate-secured lending.
Experience mentoring or training team members.

Responsibilities

Deliver exceptional service to new and existing customers, respond to inquiries, and resolve account-related concerns.
Build customer relationships through proactive outreach and ongoing financial conversations; identify needs and recommend suitable products and services.
Maintain knowledge of bank products, services, and resources related to customers’ credit, asset management, education, family support, and retirement needs.
Open and service deposit accounts and banking services; support sales initiatives and branch growth goals.
Generate business through referrals, relationship development, and community engagement; cross-sell products aligned with customer needs.
Refer customers to Wealth Management and other specialized banking partners.
Track sales activity and support timely reporting using bank software systems; follow the MCT Sales Process and Customer Contact Program to meet assigned objectives.
Participate in branch marketing events and community activities.
Assist customers with consumer and real estate-secured loan requests, complete loan application documentation, and support loan closings.
Identify opportunities to connect customers with appropriate lending or specialized banking resources.
Perform teller transactions accurately and efficiently, maintain balancing and operational standards, and follow bank policies and procedures.
Assist with customer service issues involving deposit products and services; provide coverage at other MCT locations as needed.
Guide and support less-experienced team members, assist with training and onboarding newer Personal Bankers, and participate in sales coaching and branch development initiatives.