Personal Banker

KeyBank • New Hartford, NY

7d • $21 - $31 • Onsite

About The Position

The Personal Banker serves as a trusted advisor and partner to individuals and businesses in KeyBank communities. The role engages clients in conversations to identify financial needs and provide tailored guidance and solutions that support financial wellness, both in person and through proactive calling. As part of a branch team, the Personal Banker attracts new clients and develops relationships with existing clients based on their financial goals. Success requires a client-first, sales-driven, self-motivated, competitive approach, along with effective teamwork and confident communication.

The position includes opening personal and business accounts, recommending financial products, supporting branch operations, and building partnerships with branch colleagues and other lines of business. The Personal Banker follows operational, risk, security, audit, and documentation policies and works Saturdays as directed by management. The role is branch-based and requires routinely and frequently operating a motor vehicle with a valid driver's license.

Requirements

• At least 1 year of experience developing current and new customer relationships, achieving sales goals, and building referral sources.
• Understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
• Foundational knowledge of sales and service techniques, including tele-consulting, outside calling, prospecting, and networking.
• Demonstrated experience influencing business partners and leveraging centers of influence.
• Working knowledge of PCs, MS Windows, and Microsoft Office products, including Word and Excel.
• Working knowledge of digital technology, including mobile devices, apps, and web-based browsing, and ability to educate clients about Key digital platforms and capabilities.
• Strong work ethic and high level of integrity.
• Excellent time management skills.
• Ability to build and nurture client relationships, identify prospective clients, understand client needs, and develop strategies to convert prospects into long-term clients.
• Ability to deepen existing client relationships by offering products and services suited to evolving needs.
• Ability to address client needs, resolve issues promptly, and support a positive banking experience.
• Ability to evaluate financial information, understand clients' financial health, identify investment opportunities, and recommend strategies.
• Understanding of risks associated with banking operations and client transactions.
• Strong verbal and non-verbal communication skills.
• Ability to handle cash transactions accurately and efficiently.
• Ability to routinely and frequently operate a motor vehicle with a valid driver's license.
• Ability to meet the stated physical demands: prolonged standing for 5–8 hours per day; frequent hand use to manipulate or grasp objects and forward reaching; occasional bending and lifting from floor height; frequent lifting of 1–10 pounds; and occasional lifting of up to 30 pounds.

Nice To Haves

• Bachelor's degree.
• Comfort interacting with small business clients, overcoming objections, and asking fact-finding questions to be helpful.
• Notary license.

Responsibilities

• Provide a strong client experience by being present and attentive with clients and teammates.
• Identify financial wellness opportunities in in-person and telephone conversations and provide customized recommendations.
• Meet individual activity, behavior, and outcome goals.
• Open personal and business accounts, including consumer checking, small business, deposit products, home equity, unsecured lending, and certificates of deposit.
• Build partnerships with branch teammates and other lines of business to acquire clients and deepen existing relationships.
• Manage internal and external centers of influence.
• Follow operational, risk, security, and audit procedures and policies, including documentation of client interactions.
• Support branch operations, including assisting with client transactions on the Teller line as needed.
• Participate in and occasionally facilitate in-person morning huddles and end-of-day debriefs.
• Work Saturdays as directed by management.
• Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in clients’ best interests.
• Perform other duties as assigned.

Benefits

• Incentive compensation, which may include production, commission, and/or discretionary incentives.
• The position is eligible for a benefits package; specific benefits are available through the linked benefits list.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED