Personal Banker

PNC Bank•Wentzville, MO

11d•Onsite

About The Position

As a Personal Banker in PNC's Retail Banking organization, based in Wentzville, Missouri, you will acquire and deepen the branch customer base through proactive sales and service. You will identify opportunities to improve customers' financial wellbeing, collaborate with ecosystem partners, and position PNC solutions to grow revenue, customer loyalty, and share of wallet. This is an in-office role. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The role includes delivering a full PNC conversation during customer interactions, engaging customers in the lobby, setting appointments, making outbound calls, and turning service and teller interactions into sales opportunities. You will educate customers about financial transaction options and relevant technology, resolve customer problems using product and procedural knowledge, manage risk, and contribute to accurate and efficient branch operations.

Requirements

Typically requires an associate degree or equivalent, plus related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
Typically requires 3 or more years of experience.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Candidates considered for the position are subject to additional background checks required by Consumer Financial Protection Bureau regulations.
Must meet applicable Section 19 of the Federal Deposit Insurance Act requirements; registered roles may also be subject to SAFE Act and/or FINRA requirements.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial wellbeing and recommend appropriate PNC solutions.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain relationships.
Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
Build customer loyalty and increase customers' share of wallet through a differentiated experience.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by following policies and procedures, exercising sound judgment, and identifying and avoiding potential losses.
Participate in daily branch operations and ensure tasks are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision coverage options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match, pension, and stock purchase plans.
Dependent care reimbursement account and backup child/elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, subject to eligibility.
Up to 11 paid holidays each year.
Nine occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year, depending on career level and years of service.