Personal Banker

PNC Bank•Schaumburg, IL

6d•Onsite

About The Position

The Personal Banker works within PNC's retail branch organization at the Schaumburg West branch in Schaumburg, Illinois. The role acquires and deepens the branch customer base through proactive sales and service, identifies opportunities to improve customers' financial wellbeing, and collaborates with ecosystem partners to grow customer relationships and share of wallet. The position is in-office; PNC encourages candidates to confirm workplace expectations with their recruiter and hiring manager. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The Personal Banker drives customer conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. They identify appropriate PNC solutions, educate customers on financial transaction options and technology, resolve problems, build loyalty, and support accurate and efficient branch operations. The role requires adherence to policies and procedures, sound risk judgment, and heightened scrutiny to help avoid losses. PNC expects employees to focus on customers and satisfaction when making business decisions, develop customized solutions, and effectively assess and manage risks in support of the Enterprise Risk Management Framework. Candidates typically have an associate degree or equivalent and related experience or product knowledge; comparable combinations of education, certifications, and experience may be considered in lieu of a degree. Typically, 3 or more years of experience are required.

Requirements

Typically requires 3 or more years of experience.
Typically requires an associate degree or equivalent, as well as related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate customer focus by making customer needs and satisfaction primary considerations and using that understanding to create customized solutions.
Assess and effectively manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Must meet applicable requirements of Section 19 of the Federal Deposit Insurance Act; registered roles may also be subject to SAFE Act and/or FINRA requirements.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Knowledge of banking products
Digital awareness
Effective communication
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial wellbeing and manage their overall experience.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Position PNC solutions to generate revenue, build customer loyalty, and increase customers' share of wallet.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during every client interaction to identify appropriate solutions.
Educate customers about options for managing financial transactions by using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by following policies and procedures, exercising sound judgment within established limits, and maintaining heightened scrutiny to avoid losses.
Participate in daily branch operations and ensure tasks are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service