Personal Banker

PNC Bank•Carrollwood, FL

25d•Onsite

About The Position

As a Personal Banker within PNC's retail banking organization, you will be based at the Carrollwood branch. You will acquire and deepen the branch customer base through proactive sales and service activities, manage the customer experience by identifying financial wellbeing opportunities, and collaborate with ecosystem partners. You will drive proactive sales conversations through internal and outbound interactions, utilize defined sales processes, and educate customers on technology and tools. Additionally, you will perform lobby engagement, apply product and procedural knowledge to solve customer problems, manage risk through policy adherence, and participate in daily branch operations.

Requirements

3+ years experience.
Associates or equivalent degree (or a comparable combination of education, job specific certification(s), and experience).
Banking product knowledge.
Customer service skills.
Digital awareness.
Problem solving abilities.
Effective communication skills.
Ability to manage multiple priorities.

Nice To Haves

Accountability
Banking
Client Loyalty
Customer Experience (CX)
Identifying Opportunities
Leveraging Technology
Proactive Sales
Matrix Management
Prospecting
Retail Lending
Selling
Understanding Customer Needs

Responsibilities

Acquires and deepens the branch customer base through a variety of proactive sales and service activities.
Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing.
Collaborates with ecosystem partners to grow customer's share of wallet.
Positions PNC solutions to drive new revenue and customer loyalty.
Drives proactive sales conversations through internal and outbound interactions with a defined sales process.
Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions.
Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.
Performs lobby engagement activities to connect with customers and position PNC products.
Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
Applies product and procedural knowledge to identify, mitigate and solve customer problems.
Manages risk through adherence to all policies and procedures.
Participates in branch daily operations.