Personal Banker
About The Position
As a Branch Banker in PNC’s retail organization, the Personal Banker is based in Kennesaw, Georgia, and works in-office. The role acquires and deepens the branch customer base through proactive sales and service, identifies opportunities to improve customers’ financial wellbeing, and collaborates with ecosystem partners to grow customers’ share of wallet. The banker positions PNC solutions to generate revenue and customer loyalty, delivers a full PNC conversation during client interactions, and provides a differentiated customer experience. The position also supports efficient and accurate branch operations and manages risk by adhering to policies and procedures. PNC does not provide employment-visa sponsorship or participate in STEM OPT for this position.
Requirements
- Typically requires 3 or more years of experience.
- Roles at this level typically require an associate degree or equivalent, as well as related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
- Demonstrate customer focus by prioritizing customer needs and satisfaction and applying that understanding to customized solutions.
- Assess and manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.
- Demonstrate skills and competencies in banking products, digital awareness, effective communication, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.
Nice To Haves
- Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Responsibilities
- Acquire and deepen the branch customer base through proactive sales and service activities.
- Identify opportunities to improve customers’ financial wellbeing and position appropriate PNC solutions.
- Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
- Drive proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
- Deliver a full PNC conversation during every client interaction to identify appropriate solutions.
- Create customer loyalty and grow customers’ share of wallet through a differentiated experience.
- Educate customers about options for managing financial transactions using technology, tools, and resources.
- Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
- Manage risk by adhering to policies and procedures, exercising sound judgment within established limits, and identifying and avoiding loss.
- Participate in branch daily operations and ensure they are completed efficiently and accurately.
Benefits
- Medical and prescription drug coverage, including a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child and elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select fully paid programs
- Wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- Nine occasional absence days each year, unless otherwise required by law
- 15 to 25 vacation days each year, depending on career level and years of service
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
