Personal Banker

Commerce Bank•Shawnee, KS

26d•Onsite

About The Position

Commerce Bank is seeking a personable, goal-oriented Personal Banker for its Shawnee Nieman location. In this retail banking role, the Personal Banker serves as an ambassador of the Commerce Bank brand, develops lasting relationships with customers and colleagues, identifies customers’ financial needs, and recommends suitable solutions. The role provides training and resources, opportunities for career development, and eligibility to earn additional compensation through quarterly performance incentives. The position may be filled at the Personal Banker I or Personal Banker II level, depending on experience and education. The schedule is Monday through Friday, 8:00 a.m. to 5:30 p.m., and Saturday, 8:45 a.m. to 12:00 p.m. The listed base pay is $20.55 to $25.05 per hour, with possible additional performance-based incentive compensation. Applicants must be eligible to work in the United States without current or future sponsorship. Federal regulations require an investigatory consumer report disclosing credit history for candidates considered for the position; authorization will be requested.

Requirements

High school diploma or an equivalent combination of education and experience.
At least 1 year of sales or customer service experience.
Strong sales skills and the ability to connect with customers in person and over the phone while providing an excellent customer experience.
Ability to meet personal and branch sales and customer-service expectations.
Motivated, organized self-starter with strong attention to detail and the ability to manage multiple priorities.
Excellent written, verbal, and interpersonal communication skills; ability to work as a team player.
Ability to adapt to a variety of situations with an optimistic outlook aligned with Commerce Bank’s culture and Core Values.
Proficiency with Microsoft Word, Excel, and Outlook.
Must be eligible to work in the United States without sponsorship now or in the future.
Candidates considered for the position must authorize an investigatory consumer report that discloses credit history.

Nice To Haves

Experience working in an environment with individual and team sales goals.

Responsibilities

Interact with customers in person and over the phone to understand and meet their financial needs through needs-based conversations and sales fulfillment.
Listen to customers, understand their needs, and recommend products and services that support individual and team sales and service goals.
Educate customers about retail products and digital solutions that enhance their experience and financial wellness.
Complete financial transactions accurately and efficiently while complying with policies, procedures, and regulatory requirements.
Identify complex financial needs and refer customers to bank specialists when appropriate.
Build and maintain relationships with customers, co-workers, and other areas of the business.
Perform other duties as assigned.