Personal Banker

PNC • Montgomery, AL

8d • Onsite

About The Position

As a Personal Banker in PNC's retail organization, based in Montgomery, Alabama, you will acquire and deepen the branch customer base through proactive sales and service activities. You will manage the customer experience by identifying ways to improve customers' financial well-being, collaborating with ecosystem partners to grow customers' share of wallet, and positioning PNC solutions to drive revenue and loyalty. This is an in-office role. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

The role involves proactive sales conversations through internal and outbound interactions, including outbound calling, service-to-sales activities, teller interactions, appointment setting, and lobby engagement. You will deliver a full PNC conversation during client interactions, identify appropriate solutions, and use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships. You will educate customers on transaction-management options using available technology and resources, apply product and procedural knowledge to resolve problems, and participate in efficient and accurate branch operations. The position also requires adherence to policies and procedures, sound judgment, and careful attention to risk and loss prevention.

PNC emphasizes customer focus and effective management of risks in alignment with its Enterprise Risk Management Framework.

Requirements

• Typically requires 3 or more years of experience.
• Roles at this level typically require an associate degree or equivalent, together with related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience (including military service) may be considered in lieu of a degree.
• Demonstrate appropriate knowledge, skills, and abilities for the role.
• Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

• Skills in accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
• Competencies in banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Identify opportunities to improve customers' financial well-being and position PNC solutions to drive revenue and customer loyalty.
• Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
• Deliver a full PNC conversation during client interactions to identify appropriate solutions.
• Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
• Create customer loyalty and grow customers' share of wallet through a differentiated customer experience.
• Educate customers on options for managing financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
• Manage risk by following policies and procedures, using sound judgment within established limits, and identifying and avoiding potential losses.
• Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child and elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select fully paid programs
• Wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• 15 to 25 vacation days each year, depending on career level and years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed