Personal Banker

Commerce Bank•Saint Louis, MO

10d•Onsite

About The Position

Commerce Bank is seeking a Personal Banker for its Chesterfield location. Personal Bankers serve as ambassadors of the Commerce Bank brand, building lasting relationships with customers, coworkers, and other areas of the business. The role focuses on identifying customers’ financial needs and offering appropriate solutions to support their financial health. The bank provides tools, resources, and training, along with opportunities for career growth. Compensation includes an hourly base rate and potential additional pay through a quarterly, performance-based incentive program. The position may be filled at the Personal Banker I or Personal Banker II level, depending on experience and education. Federal regulations require an investigatory consumer report disclosing credit history; candidates considered for the position will be asked to authorize the report. Applicants must be eligible to work in the United States without sponsorship now or in the future.

Requirements

High school diploma or an equivalent combination of education and experience.
At least 1 year of sales or customer service experience.
Strong sales skills and the ability to connect with customers in person and over the phone while providing an excellent customer experience.
Ability to meet personal and branch sales and customer service expectations.
Motivated, organized self-starter with strong attention to detail and the ability to manage multiple priorities.
Excellent written, verbal, and interpersonal communication skills; ability to work as part of a team.
Ability to adapt to varied situations with an optimistic outlook aligned with the company’s culture and Core Values.
Proficiency with Microsoft Word, Excel, and Outlook.
Must be eligible to work in the United States without sponsorship now or in the future.
Candidates considered for the position must authorize an investigatory consumer report that discloses credit history.

Nice To Haves

Experience working in an environment with individual and team sales goals.

Responsibilities

Interact with customers in person and over the phone to understand and meet their financial needs through needs-based conversations and sales fulfillment.
Listen to customers and recommend products and services based on their needs to support individual and branch sales and service goals.
Educate customers about retail banking products and digital solutions that improve the customer experience and support sales goals.
Complete financial transactions accurately and efficiently while complying with policies, procedures, and regulatory requirements.
Identify complex financial needs and refer customers to bank specialists when appropriate.
Perform other duties as assigned.