Personal Banker

Security Bank of Kansas City•Smithville, MO

8d•Onsite

About The Position

A Personal Banker delivers an excellent experience to current and potential Security Bank of Kansas City customers. The role supports new and existing customers through in-person interactions, phone calls, and email, providing prompt and professional service while building relationships and identifying financial solutions. The banker uses knowledge of traditional and emerging banking products and services, strong customer service and sales skills, and attention to detail to help customers and achieve individual, team, and bank goals. The position performs banking transactions and account servicing, explains products and technology, assists customers with inquiries and account needs, and follows operational, security, audit, and regulatory requirements. It is based at an assigned banking center and is not remote; travel within the bank’s network of locations may be required.

Requirements

Minimum 1–2 years of banking, retail, or sales experience; previous customer interaction is preferred.
Knowledge, skills, and mental development equivalent to completing a high school education.
Excellent English verbal and written communication skills, including clear, confident, friendly, and polite communication with customers and coworkers in person, electronically, and by phone.
Ability to use tact and diplomacy and maintain a professional personal appearance.
Intermediate experience with office technology, such as computers, internet browsers, and Microsoft Office or similar applications.
General knowledge of traditional bank products and services, including online and mobile banking and self-service channels.
Recent customer service experience, preferably in a banking environment.
Ability to multitask, achieve goals, stay organized, solve problems, manage time, and work with limited supervision.
Willingness and ability to report to work daily as scheduled.

Nice To Haves

Proven sales and leadership skills, client-experience ability, and some background in outside networking or community involvement.
Previous customer interaction experience.
Customer service experience in a banking environment.

Responsibilities

Deliver prompt, professional, and friendly service to current and prospective customers in person, by phone, and by email.
Build and deepen customer relationships by identifying customer needs and offering suitable banking products, services, or referrals.
Support individual, team, and bank goals, including sales and budget expectations.
Maintain knowledge of consumer and business banking products and services, lending processes, interest rates, and emerging banking technologies.
Educate customers about mobile and online banking, deposits, bill pay, ATM/ITM functionality, debit and credit cards, and e-statements.
Accurately process deposits, withdrawals, check cashing, payments, and other banking transactions while safeguarding against fraud and protecting customer privacy.
Issue money orders and cashier’s checks and redeem savings bonds.
Assist with customer inquiries, account statements, check orders, address changes, account maintenance, deposit and credit account openings, and safe deposit box access.
Identify customers and provide account information in accordance with established security procedures; recognize account flags, check inconsistencies, and check-hold requirements.
Follow applicable bank policies, procedures, disclosures, audit standards, security requirements, regulatory rules, and guidelines.
Use sound judgment and decision-making to assist customers and conduct transactions and sales activities with little to no supervision.
Collaborate with other departments and refer customers to bank affiliates and partners, including mortgage and commercial lending, treasury management, and financial advisors.
Participate occasionally in customer, community-group, or community-event visits to network and promote bank products, services, and the bank’s brand.
Maintain, verify, and balance a cash drawer when needed.
Assist with training new employees and provide continuing training to current employees.
Meet expectations in the Retail Management Performance Matrix, which is reviewed annually and may change.
Work at the assigned banking center and travel within the bank’s network of locations when needed.
Perform other duties as assigned.