Personal Banker

PNC • Lumberton, NJ

8d • $45,375 - $75,625 • Onsite

About The Position

As a Personal Banker in PNC's Retail organization, based in Lumberton, NJ, you acquire and deepen the branch customer base through proactive sales and service activities. You manage the customer experience by identifying opportunities to improve customers’ financial wellbeing, collaborate with ecosystem partners to grow customers’ share of wallet, and position PNC solutions to drive revenue and loyalty.

You conduct proactive sales conversations through internal and outbound interactions, including outbound calling, service-to-sales activities, teller interactions, appointment setting, and lobby engagement. You deliver a full PNC conversation with each client interaction to identify appropriate solutions, and leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships. You educate customers about options for managing financial transactions using technology, tools, and resources, and use product and procedural knowledge to resolve customer problems.

You manage risk by following policies and procedures, exercising sound judgment within established limits, and maintaining heightened scrutiny to identify and avoid loss. You also participate in branch daily operations, ensuring they are completed efficiently and accurately. PNC describes this as an in-office role and does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

• Typically requires 3 or more years of experience.
• Roles at this level typically require an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
• Demonstrate appropriate knowledge, skills, and abilities for the role.
• Candidates considered for the position are subject to additional background checks required by Consumer Financial Protection Bureau regulations.
• The role is subject to applicable Section 19 of the Federal Deposit Insurance Act requirements and, for any registered role, the SAFE Act and/or FINRA requirements.

Nice To Haves

• Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
• Relevant competencies include banking products, digital awareness, effective communication, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Identify opportunities to improve customers’ financial wellbeing and position PNC solutions to drive revenue and customer loyalty.
• Conduct sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
• Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
• Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
• Engage customers in the lobby, connect them with relevant products, and educate them on transaction-management options using technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
• Follow policies and procedures, manage risk, and use sound judgment to identify and avoid loss.
• Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with PNC match
• Pension plan
• Stock purchase plan
• Dependent care reimbursement account
• Back-up child and elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select fully paid programs
• Wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• 15 to 25 vacation days each year, depending on career level and years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed