Personal Banker

First National Bank Texas•Hillsboro, TX

About The Position

Under direct supervision, the Personal Banker provides exceptional customer service in a high-volume sales environment, including receiving and paying cash. The role evaluates new and existing customer relationships and recommends bank products and services to support customers’ financial success. It follows established bank policies and supervisor direction, and is accountable for achieving assigned monthly new-account production goals. The position may involve in-store aisle prospecting and serving a diverse customer base, including a large Spanish-speaking population. The Personal Banker processes deposits and payments, accurately records transactions, balances daily operations, verifies cash and checks, examines identification and checks for signs of counterfeiting, enters transactions into a computer, and issues receipts. The role also prepares and sells money orders, cashier’s checks, bank-to-bank wires, and certificates of deposit; processes Western Union wires and cash advances; and cross-sells bank services and products. Regular, punctual attendance is required. Approval limits follow established authority levels. Work may require standing or walking for extended periods, operating a computer and other office machinery, and lifting up to 50 pounds. The position operates in a high-volume, stressful, and noisy environment. Schedules are based on business needs and may change at any time; flexibility to work evenings, weekends, and holidays is required.

Requirements

At least 18 years of age.
High school diploma, high school equivalency, or currently attending high school.
Must successfully pass a background investigation according to company policy.
Must be able to work effectively with coworkers and in a team environment.
Must be able to work a flexible schedule, including evenings, weekends, and holidays.
Ability to stand or walk for extended periods, depending on branch location.
Ability to work in a high-volume, stressful, and noisy environment.
Ability to operate a computer and other office machinery.
Ability to lift up to 50 pounds.

Nice To Haves

Six months of work experience in a retail or customer service environment is preferred.

Responsibilities

Provide exceptional customer service while receiving and paying cash in a high-volume sales environment.
Evaluate new and existing customer relationships and recommend banking products and services.
Follow established bank policies and supervisor direction.
Meet assigned monthly new-account production goals.
Participate in sales activities, which may include in-store aisle prospecting.
Process deposits and payments according to bank procedures, accurately record transactions, and balance daily operations.
Receive cash and checks for deposit, verify amounts, and check endorsements.
Examine cash, checks, and identification to guard against counterfeit items and fraudulent identification.
Enter transactions into the computer and issue customer receipts.
Sell and prepare money orders, cashier’s checks, bank-to-bank wires, and certificates of deposit.
Process Western Union wires and cash advances.
Cross-sell bank services and products.
Provide bank services to a diverse customer base, including a large Spanish-speaking population.
Perform other bank-related tasks requested by supervisors.
Maintain regular, predictable, and punctual attendance.