Personal Banker

PNC•Ulmerton, FL

14d•Onsite

About The Position

As a Personal Banker in PNC's retail banking organization, based at 10751 Ulmerton Rd, Largo, FL 33778, you will acquire and deepen the branch customer base through proactive sales and service activities. You will identify opportunities to improve customers' financial wellbeing, collaborate with ecosystem partners to grow customers' share of wallet, and position PNC solutions to drive revenue and customer loyalty. The role involves proactive sales conversations through internal and outbound interactions, including outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. You will provide a full PNC conversation with each client interaction, educate customers on transaction-management options using technology and other resources, and use product and procedural knowledge to resolve customer problems. You will also manage risk by adhering to policies and procedures, exercising sound judgment, identifying potential losses, and supporting efficient, accurate branch operations. This is an in-office position. PNC does not provide employment visa sponsorship or participate in STEM OPT for this role. Candidates may be subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Requirements

Typically requires 3 or more years of experience.
Roles at this level typically require an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Demonstrate customer focus and the ability to create customized customer solutions.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Knowledge of banking products
Digital awareness
Effective communication
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial wellbeing and recommend appropriate PNC solutions.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during every client interaction to identify appropriate solutions.
Create customer loyalty and grow customers' share of wallet through a differentiated customer experience.
Educate customers on options for managing financial transactions by leveraging technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Adhere to policies and procedures, manage risk, exercise sound judgment within established limits, and identify and avoid potential losses.
Participate in branch daily operations and help ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service