Personal Banker

PNC Bank•Phoenix, AZ

12d•Onsite

About The Position

PNC is hiring a Personal Banker for its Retail Banking organization, based at the branch at 702 E Union Hls Dr, Phoenix, AZ 85024. This is an in-office role. The Personal Banker acquires and deepens customer relationships through proactive sales and service, identifies opportunities to improve customers’ financial wellbeing, and recommends suitable PNC solutions to grow revenue and customer loyalty. The role collaborates with ecosystem partners and community Centers of Influence to acquire, expand, and retain relationships. The Personal Banker engages customers through outbound calls, service-to-sales conversations, teller interactions, appointment setting, and lobby engagement. The role delivers a full PNC conversation during customer interactions, educates customers about financial transaction options and technology, resolves problems using product and procedural knowledge, and follows policies and procedures to manage risk. It also participates in branch daily operations, ensuring work is completed efficiently and accurately. PNC emphasizes customer focus, risk management, and an inclusive workplace. Candidates considered for this position are subject to additional background checks as required by Consumer Financial Protection Bureau regulations. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires an associate degree or equivalent, as well as related experience or product knowledge.
Typically requires 3 or more years of experience.
In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Candidates considered for the position are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Skills in accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies in banking products, digital awareness, effective communication, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and recommend appropriate PNC solutions.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Drive proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
Create customer loyalty and grow customer share of wallet through a differentiated customer experience.
Educate customers on options for managing financial transactions by leveraging technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures and exercising sound judgment within established limits.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year, depending on career level and years of service.