Personal Banker

PNC Bank•Carbondale, PA

7d•Onsite

About The Position

As a Branch Banker in PNC's Retail Banking organization, the Personal Banker is based in Carbondale, Pennsylvania and works in-office. The role acquires and deepens branch customer relationships through proactive sales and service, identifies opportunities to improve customers' financial wellbeing, and positions PNC solutions to generate revenue and build loyalty. The banker delivers a full PNC conversation during client interactions, collaborates with ecosystem partners and community Centers of Influence, and supports customers in using technology and other resources to manage financial transactions. The role also contributes to efficient and accurate daily branch operations, resolves customer problems using product and procedural knowledge, and manages risk by following policies and procedures and exercising sound judgment. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires an associate degree or equivalent, plus related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Typically requires 3 or more years of experience.
Demonstrate customer focus by prioritizing customer needs and satisfaction and using that information to create customized solutions.
Assess and effectively manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Skills in accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies in banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial wellbeing and manage their experience.
Collaborate with ecosystem partners to grow customers' share of wallet.
Position PNC solutions to drive new revenue and customer loyalty.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
Create customer loyalty and grow customer share of wallet through a differentiated customer experience.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment, and demonstrating heightened scrutiny to avoid loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 and 25 vacation days each year, depending on career level and years of service