Personal Banker

Commerce Bank•Normal, IL

26d•$21 - $25•Onsite

About The Position

Commerce Bank is hiring a Personal Banker for its Normal East location in Normal, Illinois. Personal Bankers serve as ambassadors of the Commerce Bank brand, building and maintaining relationships with customers, coworkers, and other internal teams. They identify customers’ financial needs through needs-based conversations and recommend relevant banking products and services to support customers’ financial health. The role includes providing customer service in person and by phone, educating customers about retail products and digital banking solutions, and accurately processing transactions in accordance with policies and regulations. The position offers training, career development opportunities, and eligibility for a quarterly, performance-based incentive program in addition to base pay. The position may be filled at the Personal Banker I or Personal Banker II level depending on experience and education. The schedule is Monday through Friday, 8:15 a.m. to 5:15 p.m., and Saturday, 8:15 a.m. to 12:15 p.m. The hourly compensation range is $20.55 to $25.05, with the final rate based on relevant factors. Applicants must be eligible to work in the United States without current or future sponsorship. Candidates considered for the position will be asked to authorize an investigatory consumer report that discloses credit history.

Requirements

High school diploma or an equivalent combination of education and experience.
At least 1 year of sales or customer service experience.
Strong sales skills and the ability to connect with customers in person and over the phone while providing an excellent customer experience.
Ability to meet personal and branch sales and customer service expectations.
Motivated, organized self-starter with strong attention to detail and the ability to manage multiple priorities.
Team player with excellent written, verbal, and interpersonal communication skills.
Ability to adapt to a variety of situations with an optimistic outlook aligned with Commerce Bank’s culture and Core Values.
Proficiency with Microsoft Word, Excel, and Outlook.
Must be eligible to work in the United States without sponsorship now or in the future.
Candidates considered for the position must authorize an investigatory consumer report disclosing credit history.

Nice To Haves

Experience working in an environment with individual and team sales goals.

Responsibilities

Interact with customers in person and over the phone to understand and meet their financial needs through needs-based conversations and sales fulfillment.
Listen to customers and recommend products and services based on their needs to support individual and team sales and service goals.
Educate customers about retail products and digital solutions that enhance the customer experience and contribute to sales goals.
Complete financial transactions accurately and efficiently while complying with policies, procedures, and regulatory requirements.
Identify complex financial needs and refer customers to bank specialists when appropriate.
Perform other duties as assigned.