Personal Banker

KeyBank • Lambertville, MI

14d • $21 - $31 • Onsite

About The Position

The Personal Banker serves as a trusted advisor and partner to individuals and businesses in KeyBank communities. The role involves engaging clients in meaningful conversations to identify financial wellness needs and offering tailored guidance and solutions, both in person and through proactive calling. As a member of a branch team, the Personal Banker attracts new clients and builds and deepens relationships with existing clients according to their financial goals. This is a client-first, sales-driven position requiring self-motivation, competitiveness, effective teamwork, and polished, confident communication.

The Personal Banker supports clients with personal and business accounts and related banking products, pursues activity and sales goals, and collaborates with branch teammates and other business partners to acquire and retain clients. The role also supports branch operations, including assisting with teller transactions, and follows applicable operational, risk, security, audit, and other KeyBank policies. The position is based in a branch and requires working Saturdays as directed by management.

Requirements

• High school diploma, GED, or equivalent business experience.
• At least 1 year of experience developing current and new customer relationships, achieving sales goals, and building referral sources.
• Understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
• Foundational knowledge of sales and service techniques, including tele-consulting, outside calling, prospecting, and networking.
• Demonstrated experience influencing business partners and leveraging centers of influence.
• Working knowledge of PCs, MS Windows, and Microsoft Office products such as Word and Excel.
• Working knowledge of digital technology, including mobile devices, apps, and web browsing, and ability to educate clients about Key’s digital platforms and capabilities.
• Knowledge of client accounts and banking relationships, with sound judgment regarding clients and transactions.
• Ability to attain sales and referral goals through appointments and quality conversations, using lead lists, walk-ins, and professional contacts.
• Strong work ethic and high level of integrity.
• Excellent time-management skills.
• Ability to build and nurture client relationships, identify prospective clients, understand needs, and develop strategies to gain and retain long-term clients.
• Ability to provide attentive client service and resolve issues promptly.
• Ability to evaluate financial information, understand clients’ financial health, identify investment opportunities, and recommend strategies.
• Understanding of risks associated with banking operations and client transactions.
• Strong verbal and non-verbal communication skills.
• Ability to handle cash transactions accurately and efficiently.
• Ability to routinely and frequently operate a motor vehicle with a valid driver’s license.

Nice To Haves

• Bachelor’s degree.
• Comfort interacting with small business clients, overcoming objections, and asking fact-finding questions with the goal of being helpful.
• Notary license.

Responsibilities

• Provide a strong client experience by being present and attentive with clients and teammates.
• Identify financial wellness opportunities in in-person and telephone conversations and provide customized recommendations.
• Meet individual activity, behavior, sales, and outcome goals.
• Open personal and business accounts and offer products including checking, deposit products, home equity, unsecured lending, and certificates of deposit.
• Build partnerships with branch teammates and line-of-business partners to acquire clients and deepen existing client relationships.
• Manage internal and external centers of influence.
• Follow operational, risk, security, and audit procedures and policies, including documenting client interactions appropriately.
• Support branch operations, including assisting with client transactions on the Teller line as needed.
• Participate in and occasionally facilitate in-person morning huddles and end-of-day debriefs.
• Work Saturdays as directed by management.
• Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in clients’ best interests.
• Perform other duties as assigned; duties and activities may change or be added.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED