Personal Banker

SOUTHERN BANK•Cape Girardeau, MO

12d•Onsite

About The Position

The Personal Banker is a focal point in the branch for sales, service, and referral opportunities in support of branch goals and the development of lasting customer relationships. The role serves existing customers, assists with transactions, and contributes to the bank’s commitment to ethical conduct and trusted service in its communities. Team members are expected to protect customers’ non-public personal information and secure information systems in compliance with bank regulations. The Personal Banker develops and maintains customer relationships, identifies opportunities to meet customer needs, and supports a welcoming branch experience. The role includes opening accounts, cross-selling products, resolving customer issues, educating customers about access channels, and participating in community and business development activities. It also requires thorough knowledge of bank products, services, procedures, and regulatory requirements, along with flexibility to assist at other branches and work overtime, nights, weekends, or holidays as needed.

Requirements

High school diploma or equivalent.
Demonstrated positive and helpful attitude toward internal and external customers.
Good interpersonal communication skills, including the ability to understand procedures and communicate clearly with customers, employees, and supervisors.
Good computer skills.
Excellent customer service skills.

Responsibilities

Develop new customer relationships and retain and expand existing relationships by identifying customer opportunities and cross-selling products to achieve personal and branch goals.
Help provide a welcoming lobby experience and direct customers to appropriate team members based on their needs.
Take ownership of the customer experience by opening accounts, cross-selling products, and resolving issues as appropriate.
Build customer relationships through frequent interactions and proactively contact customers to assess satisfaction.
Educate customers about available access channels.
Participate in business development activities, including phone outreach, community events or groups, and meetings with local businesses.
Resolve difficult customer situations effectively while providing friendly service and supporting customer satisfaction.
Maintain knowledge of bank procedures, including retail and commercial transactions, ATM/ITM settlement, night depository, vault cash, safe deposit, opening and closing procedures, ordering cash, and preparing cash shipments.
Maintain knowledge of applicable regulatory requirements, including the Bank Secrecy Act, Regulation CC, Regulation E, customer privacy, and information security.
Maintain proficiency in bank products and services across delivery channels, including deposit, electronic, and loan products.
Maintain trustworthiness, professionalism, confidentiality, and honesty in dealings with internal and external customers.
Follow Southern Bank Telephone Standards and communicate openly about concerns or problems.
Maintain attendance and be able to work overtime, nights, weekends, and holidays as the schedule may require.
Assist at various branches across Southern Bank’s footprint when asked.
Complete other duties as assigned.