Personal Banker

PNC Bank•Forest Hills, PA

7d•Onsite

About The Position

The Personal Banker works within PNC's Retail Banking organization at the Forest Hills branch in Pittsburgh, Pennsylvania. The role acquires and deepens branch customer relationships through proactive sales and service, identifying opportunities to improve customers’ financial well-being and positioning PNC solutions to grow revenue, customer loyalty, and share of wallet. The banker supports customers through a differentiated experience, including lobby engagement, appointments, outbound conversations, and guidance on financial transactions and technology. The position also contributes to branch operations and manages risk by following applicable policies and procedures. This is an in-office role. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires an associate degree or equivalent, as well as related experience or product knowledge.
Typically requires 3 or more years of experience.
In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered.
Demonstrate customer focus and the ability to use customer needs and satisfaction to develop customized solutions.
Assess and manage risks associated with business objectives and activities in alignment with PNC’s Enterprise Risk Management Framework.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Knowledge of banking products
Digital awareness
Effective communications
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial well-being and manage the customer experience.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Position PNC solutions to drive revenue, customer loyalty, and growth in customers’ share of wallet.
Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during client interactions to identify appropriate solutions.
Engage with customers in the lobby and position PNC products to meet their needs.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment within established limits, and maintaining heightened scrutiny to avoid loss.
Participate in daily branch operations and ensure tasks are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service