Personal Banker

PNC•Cinco Ranch, TX

8d•Onsite

About The Position

The Personal Banker works within PNC's Retail Branch organization at the Cinco Ranch - Mason Branch in Katy, Texas. The role acquires and deepens the branch customer base through proactive sales and service, identifies opportunities to improve customers' financial wellbeing, collaborates with ecosystem partners, and positions PNC solutions to grow revenue and customer loyalty. The position uses a defined sales process that includes outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. Personal Bankers deliver a full PNC conversation with each client interaction, connect customers with relevant products and services, educate them on technology and resources for managing financial transactions, and address problems using product and procedural knowledge. The role also supports branch operations and manages risk by following policies and procedures and using sound judgment. PNC describes this position as in-office and notes that bilingual Spanish is preferred. The role requires no degree or certification; typically, candidates have an associate degree or equivalent and related experience or product knowledge, with three or more years of experience. A comparable combination of education, job-specific certification, and experience may be considered in lieu of a degree.

Requirements

Typically requires three or more years of experience.
Roles at this level typically require an associate degree or equivalent, as well as related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Bilingual Spanish; Spanish-speaking ability is preferred.
Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial wellbeing and position PNC solutions to grow revenue and customer loyalty.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate PNC solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Create customer loyalty and grow customers' share of wallet through a differentiated customer experience.
Educate customers about options for managing financial transactions by leveraging technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
Manage risk by adhering to policies and procedures, applying sound judgment within established limits, and identifying and avoiding loss.
Participate in branch daily operations and help ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match, pension, and stock purchase plans.
Dependent care reimbursement account and back-up child/elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select programs that are fully paid.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year, depending on career level and eligibility.