Personal Banker

PNC•Saint Charles, MO

6d•Onsite

About The Position

The Personal Banker works within PNC’s Retail Banking organization and is based in St. Charles, Missouri. The role acquires and deepens the branch customer base through proactive sales and service, identifies opportunities to improve customers’ financial wellbeing, collaborates with ecosystem partners, and positions PNC solutions to increase revenue and customer loyalty. The position is in-office. Bilingual Spanish is preferred but not required. The Personal Banker conducts proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. They deliver a full PNC conversation during client interactions to identify suitable solutions, use community and ecosystem partnerships to acquire and retain relationships, and educate customers on financial transaction options and relevant technology and tools. The role also addresses customer problems, follows policies and procedures to manage risk, and supports accurate and efficient branch operations. PNC expects employees to focus on customer needs and satisfaction and to assess and manage risks in alignment with its Enterprise Risk Management Framework. Candidates must demonstrate the knowledge, skills, and abilities needed for the role. The position typically requires an associate degree or equivalent and related experience or product knowledge, usually including 3 or more years of experience. A comparable combination of education, job-specific certifications, and experience may be considered instead of a degree. The Education section lists “No Degree,” and no certification is required. Candidates may be subject to additional background checks under Consumer Financial Protection Bureau regulations.

Requirements

Typically requires 3 or more years of experience.
Typically requires an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certification(s), and experience may be considered in lieu of a degree.
Demonstrate knowledge, skills, and abilities appropriate to the role.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Bilingual Spanish is preferred but not required.
Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include banking products, digital awareness, effective communication, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and position PNC solutions to grow revenue and customer loyalty.
Conduct sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation in each client interaction to identify appropriate solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Build customer loyalty and grow share of wallet through a differentiated customer experience.
Educate customers about financial transaction options using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by following policies and procedures, exercising sound judgment within established limits, and identifying and avoiding loss.
Participate in branch daily operations and ensure tasks are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and eligibility.