Personal Banker

KeyBank•Canandaigua, NY

19d•$21 - $31•Onsite

About The Position

The Personal Banker serves as a trusted advisor and partner to individuals and businesses in the KeyBank community. The role engages clients in person and by phone to identify financial needs, provide customized financial wellness recommendations, attract new clients, and develop existing relationships in line with clients’ financial goals. This is a client-first, sales-driven role requiring self-motivation, competitiveness, effective teamwork, and polished, confident communication. The Personal Banker opens personal and business accounts and supports branch operations, including assisting clients with teller transactions as needed. The role works with branch colleagues and partners across business lines to acquire clients and deepen relationships, while following operational, risk, security, audit, and documentation procedures. The position is based in a branch and includes working Saturdays as directed by management. Duties may change or be assigned as needed.

Requirements

At least 1 year of experience developing current and new customer relationships, achieving sales goals, and building referral sources.
Understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
Foundational knowledge of sales and service techniques, including tele-consulting, outside calling, prospecting, and networking.
Demonstrated experience influencing business partners and leveraging centers of influence, including investment, mortgage, and business banking sales professionals.
Working knowledge of PCs, MS Windows, and Microsoft Office products such as Word and Excel.
Working knowledge of digital technology, including mobile devices, apps, and web browsing, and ability to educate clients on Key’s digital platforms and capabilities.
Knowledge of client accounts and banking relationships, and sound judgment when handling clients and transactions.
Ability to meet sales and referral goals through appointments and quality conversations, using system-generated lead lists, walk-ins, and professional contacts.
Strong work ethic and high integrity.
Excellent time-management skills.
Ability to build, nurture, and deepen client relationships, identify prospective clients, understand needs, and recommend suitable products and services.
Ability to provide attentive client service and resolve issues promptly.
Ability to evaluate financial information, understand clients’ financial health, identify investment opportunities, and recommend strategies.
Understanding of risks associated with banking operations and client transactions.
Strong verbal and non-verbal communication skills.
Ability to handle cash transactions accurately and efficiently.
Valid driver’s license and ability to routinely and frequently operate a motor vehicle.
Ability to meet the physical demands of the role, including prolonged standing, frequent hand use and forward reaching, occasional bending and lifting from floor height, frequent lifting of 1–10 pounds, and occasional lifting of up to 30 pounds.
High school diploma, GED, or equivalent business experience required.

Nice To Haves

Bachelor’s degree.
Comfort interacting with small business clients, overcoming objections, and asking fact-finding questions with the goal of being helpful.
Notary license.

Responsibilities

Create a strong client experience by being present with clients and teammates and recognizing the impact of interactions on clients’ personal, professional, and financial well-being.
Identify financial wellness opportunities in in-person and telephone conversations and provide effective, customized recommendations.
Meet individual activity, behavior, and outcome goals and expectations.
Open personal and business accounts, including consumer checking, small business, deposit products, home equity, unsecured lending, and certificates of deposit.
Partner with branch teammates and other lines of business to acquire clients and deepen existing client relationships; manage internal and external centers of influence.
Follow operational, risk, security, and audit procedures and policies, including documenting client interactions appropriately.
Support branch operations, including assisting with client transactions on the Teller line as needed.
Participate in and occasionally facilitate in-person morning huddles and end-of-day debriefs.
Work Saturdays as directed by management.
Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in clients’ best interests.
Perform other duties as assigned; responsibilities and activities may change or be newly assigned.