Personal Banker 1 - Defiance, OH

WesBanco Bank, Inc.•Defiance, OH

About The Position

The Personal Banker provides excellent customer service, identifies sales opportunities, and performs account transactions at a full-service banking center. The role focuses on consumer and business relationship building, daily sales initiatives, and proactive customer interaction, including discussing banking needs in person and by phone. The Personal Banker also makes outbound calls to support customer onboarding, prospect for new retail customers, and promote products to new and existing retail relationships. The role assists the Banking Center Manager with targeted outside sales and community service activities. It also supports banking center operations and complies with bank policies, procedures, and security measures. Responsibilities may include teller operations, assisting with supervision, and other support for sales and operational objectives.

Requirements

High school diploma or General Education Degree (GED).
At least 3 years of cash handling, sales, or customer service experience.
Ability to generate new financial relationships through outbound calling, internal business development, and customer relationship building.
Ability to interact effectively with customers and build positive relationships.
Ability to communicate concepts, ideas, and product information clearly, verbally and in writing.
Strong product knowledge appropriate to the position’s sales responsibilities.
Excellent organizational skills, ability to multitask, and flexibility.
Ability to solve practical problems and interpret written, oral, diagram, or schedule-based instructions.
Ability to maintain customer confidentiality and follow established security, policy, and operational procedures.

Nice To Haves

At least 1 year of banking experience.
At least 1 year of supervisor or leadership experience.
Strong consumer lending skills and a solid understanding of consumer lending products.
Sound mathematical and analytical skills.

Responsibilities

Provide excellent customer service and build customer relationships.
Assess customers’ financial needs and recommend appropriate products and services.
Meet and exceed sales goals for loans, deposits, partner referrals, and profitability.
Promote the Bank’s products and services to achieve individual and team sales goals.
Conduct outbound calls for customer onboarding, prospecting, product promotion, and business-line referrals.
Support business development inside and outside the banking center, including community promotion and targeted outside sales.
Partner with branch staff and peers, contribute to a team environment, and informally coach others.
Monitor progress against banking center goals and adjust individual goals or initiate sales promotions as needed.
Educate bank team members on identifying opportunities to advance customers’ financial wellness.
Set priorities and follow through on sales and service activities.
Support day-to-day operations, including customer service, opening and closing procedures, vault duties, cash controls, inventory, audits, and compliance.
Participate in sales and staff meetings and lead meetings when assigned.
Serve customers and prospective customers by explaining banking products and professionally resolving issues.
Build working relationships with internal business partners and seek constructive peer feedback when appropriate.
Use sound judgment and follow established guidelines and procedures.
Maintain security controls and protect sensitive customer information.
Answer incoming telephone calls and perform other duties that support the Banking Center.
Cross-train and assist with operational duties, potentially including teller operations and supervisory support.
Model the Bank’s Mission, Vision, and Pledge.