Personal Banker 1

Fifth Third Bank • Dearborn, MI

1d • Onsite

About The Position

The Personal Banker I provides an exceptional customer experience by cultivating, maintaining, and enhancing relationships with existing and prospective customers. The role processes teller transactions and works as part of the platform staff. Using a consultative sales and service process, the banker helps customers understand and address their financial needs and provides solutions across the customer lifecycle.

The position is accountable for managing risk by exchanging ideas and opinions, elevating concerns, and following policies and procedures. The banker is expected to act in the best interests of customers and colleagues, support a positive customer experience, and identify, assess, manage, monitor, and report risks within the Bank’s risk appetite.

This position is based in a normal office environment in Dearborn Heights, Michigan. It requires extended viewing of computer screens. The role requires SAFE Act registration through the Nationwide Mortgage Licensing System (NMLS) at the time of employment.

Requirements

• High school diploma or GED and six months of customer service experience, or a college degree, or equivalent military experience.
• Ability to develop comfort with both acquiring new households and deepening customer relationships.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Business acumen.
• Ability to make sound decisions.
• SAFE Act registration through the Nationwide Mortgage Licensing System (NMLS) is required at the time of employment.

Responsibilities

• Cultivate, maintain, and enhance relationships with customers in an assigned book of business through proactive outreach in person, by phone, or through other appropriate channels.
• Use a consultative approach to identify customers’ needs and tailor recommendations, solutions, and advice.
• Maintain working knowledge of the Bank’s products, services, and processes.
• Collaborate with internal partners to meet customers’ needs and resolve problems.
• Analyze customer credit data and other financial information to ensure customers receive appropriate solutions.
• Provide customer support that reinforces the value of current and new technology.
• Process teller transactions and follow balancing guidelines.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies, modeling expected ethical behavior.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits programs supporting physical, financial, emotional, and social well-being.
• Eligibility to participate in an incentive compensation plan, with payments based on company, line of business, and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED